Technology Enabled Care Support Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Directorate: People Services

Hours: 37 hours a week

Contract Type: Permanent

Location: The Gatehouse

An exciting opportunity has arisen within the Carelink Service for a Technology Enabled Care (TEC) Support Officer. The TEC Support Officer is a rewarding role supporting a crucial service that directly impacts the citizens of the city and the wellbeing of our community.

Derby Carelink is a 24-hour emergency monitoring and response accredited service that ensures vulnerable people have access to support at the end of the telephone or at the touch of a button whenever they need it. We also offer a range of other technologies to protect our customers in an emergency. As a TEC Support Officer, you will work closely with professionals from across multiple agencies including the Telecare Services Association to develop processes and training on the latest available telecare technology.

What We Offer:

• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programmes & Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
• Support for colleagues who are carers

In the role of Telecare Support Officer, here’s an example of what you’ll be doing to make an impact:

• You will take a lead role in the development and management of procedures and processes that will support ongoing achievement of the Telecare Services Association Quality Standards Accreditation, ensuring that these standards are embedded with all employees within the service.
• Contributing to the development and implementation of training of all employees within the service including inducting new employees focusing on Carelink systems, and operations as well as developing training on new initiatives working effectively across the wider social care and NHS sectors.
• This will involve working across the 24/7 service including some weekends and nights to ensure appropriate training is delivered.

To be successful in this role, you’ll ideally have:

• Experience in supporting with staff training and developing training programmes
• Experience of creating processes and procedures
• A vibrant personality and enjoy working in a busy environment
• Understanding of performance data and benchmarking to improve performance
• A wide range of computer skills
• Customer service skills

If you would like to apply for this vacancy, please submit an application via the Derby City Council website. The closing date for this vacancy is at midnight on 22nd June 2025. Any applications received after the closing date will not be accepted.

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help.