Technical Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Help us keep Derby Homes' repairs service moving and make every appointment count. Derby Homes is an organisation owned by Derby City Council that manages and maintains approximately 12,500 properties in Derby, employing over 600 members of staff. The diverse workforce covers office-based and mobile workers including housing management teams, specialist support workers, and a repairs and maintenance team. You will be part of a team that helps complete over 40,000 repairs a year, coordinating across the different teams within Repairs & Maintenance and the wider organisations.

If you are a 'can-do' person, who is passionate about delivering excellent customer service, you might well be the person we are looking for. You will need good communication skills, be able to take control of situations and resolve problems, be enthusiastic, friendly, and able to work well in a team. This role would suit someone working in a customer-focused role and working with our trades and contractors with transferrable skills. The role requires an understanding of how contracts operate and the ability to interpret drawings and their requirements. You will also be required to give support to our repairs surveying team. You don’t need experience working in social housing, but a knowledge of current housing issues and housing legislation would be beneficial.

The role is initially offered on a temporary position (12 months), however it is envisaged the role will be reviewed during the term and made into a permanent position.

As a member of the Derby Homes Team you will need to be:

• Understanding of Health and Safety and in particular working with scaffolding
• Committed to providing excellent customer service and offering technical assistance
• Able to use your own initiative and also work as part of a team
• Have good communication skills, between trades, contractors, and our tenants

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work, we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work-life balance, local government pension scheme, employee health initiatives, and green travel options.

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are also proud to have Derbyshire LGBT+ Rainbow Partnership Accreditation and encourage applications from candidates of all genders. We are a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job. We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for. Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.