Team Leader - Blue Badge and Business Development

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job title Team Leader - Blue Badge and Business Development Job reference 000012448 Date posted 24/08/2026 Application closing date 07/09/2026 Working Pattern Blank Salary Grade H, £38,510 - £41,177 a year Contractual hours 37 Basis Full time Job category/type Management Attachments Blank Job description

Salary: £38,510 - £41,177 a year

Location: Shot Tower
Hours: 37 hours per week
Contract Type: Permanent
DBS Requirement: Basic
Closing Date: 07/09/2026

The Opportunity
If you are an experienced and confident people manager who enjoys improving services, supporting colleagues and making a real difference to customers, the role offers an excellent opportunity to take the next step in your career.

As the Team Leader for the Blue Badge and Business Development teams within Parking Services, you will have the opportunity to plan, manage, organise, improve and direct the work of the teams to ensure the service is effective in delivering statutory services to the public in line with national guidelines set by the Department for Transport and local service agreements.

This is a varied role within Parking Services, providing the opportunity to contribute to the development and improvement of wider services. This role provides an excellent opportunity to develop your leadership experience while making a positive contribution to both residents and the wider organisation.

What you’ll be doing

• Lead, support and develop the Blue Badge and Business Development team, creating a positive working environment where people understand expectations and are supported to perform at their best.
• Oversee the quality and consistency of Blue Badge decision‑making, providing guidance on more complex cases and ensuring decisions are fair, evidence‑based and in line with Department for Transport guidance.
• Manage day‑to‑day service performance, workloads and priorities, responding to emerging pressures and making sure customers receive a timely and effective service.
• Identify and deliver service improvements, using performance information, customer feedback and operational experience to make processes more efficient, accessible and customer‑focused.
• Help ensure the service operates within relevant legislation, council policies and financial requirements, addressing risks and escalating significant issues where necessary.

About you

• Experience of leading, supporting and developing a team, including managing performance, workloads and competing priorities.
• Strong decision‑making and problem‑solving skills, with the ability to review information objectively and make fair, evidence‑based decisions.
• Experience of delivering a customer‑focused service and maintaining high standards of quality, accuracy and consistency.
• The ability to communicate clearly and confidently with colleagues, customers and partners, including when dealing with complex or sensitive matters.
• Good organisational skills and the ability to manage a varied workload, respond to changing priorities and work effectively under pressure.
• A collaborative and supportive leadership style, with the ability to use initiative and contribute positively to a wider management team.

Who We Are

At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Why join Derby City Council?

At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people.

Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:

Financial Benefits

• Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
• Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand‑new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

Learning and Development

• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing

Health and Wellbeing

• Employee Assistance Programme, wellbeing support and a year‑round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

Community and Inclusion

• Up to 1 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.