Senior Technical Assistant

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details:

• Job reference: 000012403
• Date posted: 03/08/2026
• Application closing date: 30/08/2026
• Working Pattern: Full time
• Salary Grade E: £27,694 - £29,540 a year
• Contractual hours: 37
• Basis: Full time
• Job category/type: Transport / Highways

Location: Shot Tower, Derby

Hours: 37 hours a week

Contract Type: Permanent

Closing Date: Sunday 30th August

The Senior Technical Assistant sits within the Council's Parking Casework Team and is responsible for the full administration of Penalty Charge Notices (PCNs) — from issuing statutory notices and tracing vehicle owners via the DVLA, through to handling challenges, appeals, and preparing evidence for the Traffic Penalty Tribunal. The postholder acts as a key point of contact for parking-related enquiries and complaints, delivering service in line with the Council's Customer Care Code.

If you have a great eye for detail, strong verbal and written communication skills, the role of the Senior Technical Assistant may be the role for you.

The Opportunity:

In the role of Senior Technical Assistant, here’s an example of what you’ll be doing to make an impact:

• This role is the operational backbone of the Council's parking enforcement service.
• You'll handle Penalty Charge Notices from start to finish — tracing keepers via the DVLA, issuing statutory notices, and dealing with challenges and appeals up to Tribunal level — while also fielding parking enquiries and complaints directly from the public.
• Day to day involves a mix of casework, inbox and post management, and monitoring parking income for errors or discrepancies.
• It's a role that blends legally-precise administration with genuine customer service, so accuracy, resilience, and clear communication matter as much as technical know-how.

About You:

To be successful in this role, you’ll ideally have:

• At least 12 months' experience dealing directly with customers
• At least 1 year's experience using computer-based systems
• Clear communication with customers, both face-to-face and by phone
• Ability to write concise responses to customers
• Ability to handle challenging situations
• Able to accurately follow defined procedures with minimal supervision
• Calm, polite, and patient manner

Who We Are:

Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities.

What We Offer:

You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:

• Flexible work/life balance scheme (depending on your role)
• Hybrid working (depending on your role)
• Modern office environment (depending on your job location)
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
• Local Government Pension Scheme (depending on contract)
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers

The closing date for this vacancy is at midnight on Friday 28th August. Any applications received after the closing date will not be accepted. Interviews will be held: Week commencing 07 September 2026.

Important Information: Links to the full Job Description and Person Specification are below. As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check. All employees will normally be appointed to the minimum of the grade for the job. Before you complete your application, please read our guidance on filling in your application form. Remember to align your personal statement to the essential criteria in the Person Specification.

Equality, Diversity & Inclusion: We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job. We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for. Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at recruitmentteam@derby.gov.uk.