The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
- Job title Relief Front of House Assistant
- Job reference 000012528
- Date posted 02/10/2026
- Application closing date 18/10/2026
- Working Pattern As specified
- Salary Grade A, £13.28 per hour
- Contractual hours 0 Basis Part time
- Job category/type Arts / Events / Tourism
- Attachments Blank Job description
Salary: £25,614 a year pro-rata / £13.28 an hour
Location: Derby Live across all Derby Live Events (Derby Arena, Market Place, Parks & Other venues)
Hours: Relief/Varied Hours Requires Daytime, evening, weekend, Bank Holidays and Christmas working.
Working Pattern:Fixed Term for 2 months, Relief, Varied Hours Front-of-House Assistant, possible extension to contract.
Closing Date: 19th October 2026
DBS Requirement: No
Contract Type: Fixed Term for 2 months, Relief, Varied Hours Front-of-House Assistant, possible extension to contract.
The Opportunity
Derby LIVE is looking to expand its team of Relief Front of House Assistants to help with the stewarding and customer experience for Derby LIVE indoor and outdoor Events. This is a Relief contract to cover our programme over this busy period. You will be working on Derby Market Place covering the events and ice rink, and at Derby Arena covering the pantomime.
What you’ll be doing
You will assist in a number of ways to ensure that customers have a fantastic experience: Working on the ice rink, festive Derby and the Pantomime, checking tickets, answering queries, seating customers, selling programmes and Merchandise, assisting in evacuation and preparing the Venues for customers before and after Events and Performances (including picking up litter, straightening chairs, Checking toilets, assisting with resetting event spaces, General cleaning as and when required, putting out advertising)
About you
You must have:
Good communication skills, excellent customer service skills, be able to interact with a wide and diverse range of people and be able to work independently and as part of a team. The role will involve some physical work for setting up and resetting event spaces.
Who We Are
At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.
Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.
Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.
Why join Derby City Council?
At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people. Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:
- Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
- Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
- Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle
Work-Life Balance
- Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
- The option to purchase additional annual leave
- Flexible and hybrid working arrangements for many roles
- Flexible retirement options, where eligible
- Support for colleagues with caring responsibilities
Learning and Development
- Learning and development opportunities, with regular career conversations to support your growth
- Leadership and management development programmes, mentoring and professional qualifications
- Modern workspaces designed to support collaboration, productivity and wellbeing
Health and Wellbeing
- Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
- Free annual flu vaccinations
- Cycle2Work Scheme and free cycle training
Community and Inclusion
- Up to 15 hours of volunteering leave each year
- Recognition through initiatives including the Here for Derby Awards and Long Service Awards
- The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity
At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make
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Relief Front of House Assistant employer: DERBY CITY COUNCIL
Derby City Council is an exceptional employer that prioritises the well-being and development of its staff while making a significant impact on the community. With generous annual leave, flexible working arrangements, and a commitment to equality and inclusion, employees are supported in achieving a healthy work-life balance. The council also offers extensive learning and development opportunities, ensuring that every team member can grow their career in a collaborative and ambitious environment.
