At a Glance
- Tasks: Be the friendly face of our school, managing reception and supporting students.
- Company: Join Grampian Primary Academy, a welcoming and supportive educational environment.
- Benefits: Part-time hours with a competitive salary and a chance to make a difference.
- Other info: Great opportunity for career growth in a nurturing community.
- Why this job: Perfect for those who love helping others and want to gain valuable experience.
- Qualifications: Looking for reliable, friendly individuals with strong communication skills.
The predicted salary is between 25583 - 25989 £ per year.
Job reference: 000012309
Date posted: 29/06/2026
Application closing date: 10/07/2026
Working Pattern: Part time, 28 hours per week (Monday & Tuesday 8.30am–5.00pm, Wednesday–Friday 8.30am–12.30pm)
Salary: NJC 5-6 £25,583-£25,989 p/a pro‑rata
Location: Grampian Primary Academy, Grampian Way, Sinfin, Derby DE24 9LU
Contract type: Temporary
Start date: 01/09/2026
Interview date: 13/07/2026
Hours: 28 hours per week Monday & Tuesday 8.30am – 5.00pm; Wednesday, Thursday & Friday 8.30am – 12.30pm.
Responsibilities:
- Be the main point of contact for visitors to the school site.
- Undertake reception duties: answer general incoming and outgoing telephone calls, face‑to‑face enquiries and sign in visitors.
- Request DBS or ID information from visitors, ensuring safeguarding practices and procedures are followed.
- Liaise with parents/carers regarding collection of pupils, first aid and other matters.
- Be responsible for pupil first aid/welfare, looking after sick pupils.
- Maintain manual and computerised records/management information systems.
- Undertake typing and word processing and other IT tasks; operate relevant packages (e.g., Word, Excel, databases, email).
- Receive and record income relating to school dinners.
- Admin support for pupil meals, liaising with catering and lunchtime teams.
- Identify pupil absence and mark registers.
- Monitor stationery stocks.
- Provide general clerical/admin support.
Qualifications:
- Reliable, efficient and approachable.
- Friendly disposition, flexible approach and ability to work under pressure.
- Strong proven communication and administration skills.
- Experience with reception duties and clerical work.
- Knowledge of safeguarding procedures and DBS processes.
Commitments:
The successful candidate will meet the person specification and will be subject to pre‑employment checks, including health checks, enhanced DBS, Children’s Barred List check and satisfactory references. The school is an employer of a regulated activity; disqualification will result in prohibition.
Accreditation: Anthem Trust holds the trust licence.
Receptionist Administrator (Maternity Cover) employer: Derby City Council
Grampian Primary Academy is an exceptional employer that prioritises a supportive and nurturing work environment, making it an ideal place for those seeking meaningful employment in education. With a strong focus on employee growth and development, staff are encouraged to enhance their skills while enjoying a flexible part-time schedule that promotes work-life balance. Located in the vibrant community of Sinfin, Derby, the academy offers unique opportunities to engage with students and families, ensuring a rewarding experience for all staff members.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Administrator (Maternity Cover)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Derby City Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Derby City Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Receptionist Administrator (Maternity Cover)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Derby City Council.
How to prepare for a job interview at Derby City Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Derby City Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Derby City Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
