Quality Monitoring Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

The Care Act 2014 placed a duty on Local Authorities to shape and maintain an efficient and effective market of adult social care services for meeting care and support needs. The Children and Families Act 2014 placed a similar duty to quality assure services commissioned to meet the needs of children and young people. Local Authorities have a responsibility to ensure the safety of all local people using independent sector care providers.

The role of the Quality Monitoring Team is to promote and monitor quality in the care and support services commissioned by Derby City Council; help foster continuous improvement and innovation in provision across the care sector, support recruitment and retention of the local carer workforce, and mitigate provider concerns and failure to ensure the safety of individuals receiving care and support.

• Conduct proactive and reactive reviews of local care services through audits, inspection visits, and service-user engagement.
• Collate and report quality information captured from a variety of sources.
• Provide support and guidance to local care providers on quality improvement initiatives.
• Maintain up‑to‑date knowledge of relevant legislation, policies and best practices in adult social care and child services.

• Experience and knowledge of quality monitoring in adult social care and children and young people’s markets.
• Understanding of safeguarding adults procedures, commissioning and provider management in the public sector.
• Demonstrated skills in IT, report writing, and verbal communication.
• Highly motivated, solution‑focused, resilient and enthusiastic about improving care quality.

Here at Derby City Council, we’re dedicated to delivering nearly 250 first‑class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities.

• Flexible work/life balance scheme
• Hybrid working
• Modern office environment
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years’ service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to Equality Employee Networks – LGBTQ+, Disabled Employee Network, Carers, Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home‑based, we are able to offer more opportunities for people who need this facility. We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job. We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for. Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help.

All employees will normally be appointed to the minimum of the grade for the job. As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check. Please be aware that where there are colleagues within the organisation who are at risk of redundancy, requirements to redeploy to another suitable role will apply and take priority.