At a Glance
- Tasks: Assist residents with services through face-to-face, phone, and online interactions.
- Company: Join the dedicated team at Derby City Council, serving the community.
- Benefits: Flexible part-time hours and a supportive work environment.
- Other info: Opportunity to grow within a busy and dynamic council team.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 25000 - 29000 £ per year.
Derby City Council is seeking a part-time Customer Service Advisor to join the busy Customer Services team at The Council House.
You will handle face-to-face, phone, and electronic contacts to help residents access services and raise requests.
The role offers variety, signing posting, payment handling, and appointment bookings.
Successful candidates will have strong communication skills, relevant customer service experience, and a commitment to confidentiality and accuracy.
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Frontline Resident Services Advisor employer: Derby City Council
Derby City Council is an excellent employer, offering a supportive work culture that values diversity and professional growth. As a Tractor Driver/Gardener, you will benefit from a generous annual leave package, a local government pension scheme, and access to exclusive discounts through Team Derby Rewards, making it a rewarding place to build your career in grounds maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Resident Services Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Derby City Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Derby City Council and let us see your personality shine through!
We think you need these skills to ace Frontline Resident Services Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Derby City Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Derby City Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Derby City Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Derby City Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Derby City Council will surely appreciate.
