Finance Officer (Adult Social Care Debt)

We are seeking a dedicated and compassionate Finance Officer within Adult Social Care Debt. In this pivotal role, you will have the opportunity to make a meaningful impact by assisting individuals who need support managing their social care finance commitments. Your efforts will help ensure that we can continue to provide essential services to our community’s most vulnerable residents. Join us in a rewarding career where your skills will help foster financial stability and inclusivity across Derby.

Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities.

What We Offer

• Flexible work/life balance scheme
• Hybrid working
• Modern office environment
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers

The Opportunity

In the role of Finance Officer – Adult Social Care Debt, here’s an example of what you’ll be doing to make an impact:

• Managing and collecting outstanding care debt from service users and/or their representatives
• Working closely with service users and their families to agree on sustainable payment plans
• Analysing financial data and preparing reports on debt status using bespoke IT systems
• Providing financial advice and support when required.

About You

To be successful in this role, you’ll ideally have:

• GCSE Maths & English Grade 4 – 9 (A – C) or equivalent qualification
• Problem-solving skills and the ability to handle sensitive situations diplomatically
• Experience of working in a customer focussed financial administrative role within Adult Social Care
• Experience of accurately maintaining computerised financial systems and payment systems
• High level of numeracy skills
• Ability to record and present information accurately
• Excellent written and oral communication skills
• Excellent interpersonal skills and the ability to deal with sensitive and challenging issues in a confident and professional manner with a variety of audiences
• Excellent working knowledge of MS Office including Excel, Outlook & Word
• Good organisational skills and ability to work towards multiple deadlines
• Ability to work as part of a team but with self-motivation and ability to work on own initiative

It is desirable that you have:

• Experience of adhering to Financial Regulations & Procedures
• Debt recovery experience
• Experience of working with state benefit rules
• Experience of administering and monitoring Direct Payments
• Experience of working as a Financial Assessment Officer
• Knowledge of the Care Act (2014) and the Care and Support (Charging & Assessment of Resources) Regulations (2014)

Important Information

As part of our safer recruitment checks the successful candidate will be subject to a basic DBS check. All employees will normally be appointed to the minimum of the grade for the job. Before you complete your application, please read our guidance on filling in your application form. Remember to align your personal statement to the essential criteria in the Person Specification.

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at recruitmentteam@derby.gov.uk.