Digital Development Apprentice

An exciting opportunity has arisen to join Derby City Council's Digital Development Team as a Digital Development Apprentice. This apprenticeship offers the chance to gain hands-on experience supporting digital transformation, artificial intelligence, automation and technology projects that make a real difference to Council services and residents across the city. Working alongside experienced developers, project managers and digital specialists, you will develop practical skills whilst studying towards the Level 3 IT Solutions Technician Apprenticeship. We are looking for an enthusiastic and motivated individual with a passion for technology and digital services. This is an excellent opportunity for someone who enjoys solving problems, helping people and learning new skills within a fast-paced and supportive team environment.

Key Responsibilities:

• Supporting digital development, automation and AI initiatives across the Council.
• Assisting with the planning, coordination and administration of digital projects.
• Providing first-line support for digital and AI services.
• Carrying out quality assurance checks on Microsoft Forms and other digital solutions.
• Creating guidance, training materials and user documentation.
• Supporting testing activities and helping identify opportunities for service improvement.
• Working with colleagues across the Council to improve digital services and customer experiences.
• Supporting stakeholder engagement and project communications.
• Developing business process documentation and workflow diagrams.
• Completing apprenticeship learning activities and applying your knowledge in the workplace.

Essential Skills and Experience:

• Has an interest in technology, AI and digital innovation.
• Is organised, motivated and eager to learn.
• Has excellent communication and interpersonal skills.
• Enjoys working collaboratively with others.
• Has good attention to detail and problem-solving abilities.
• Is confident using Microsoft 365 applications such as Outlook, Word, Excel and Teams.
• Is committed to providing excellent customer service.
• GCSE English Grade 4/C or above (or equivalent).
• GCSE Maths Grade 4/C or above (or equivalent).

Desirable Skills and Experience:

• Relevant ICT qualification.
• Experience of volunteering, team activities, or projects.
• Knowledge of Microsoft Forms, Power Platform or similar digital tools.

Benefits and Outcomes:

You'll be joining a progressive and innovative Digital Development Team that is helping shape the future of digital services in Derby. From AI-powered services and automation solutions to digital transformation projects, you'll gain valuable experience working on meaningful initiatives that benefit both colleagues and residents. This apprenticeship provides a fantastic foundation for a career in digital development, business analysis, project support, automation or technology delivery.

Who We Are:

Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities.

What We Offer:

• Flexible work/life balance scheme.
• Hybrid working (depending on contract).
• Modern office environment.
• Continued professional development opportunities & career conversations.
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays.
• Local Government Pension Scheme.
• Team Derby Rewards – retail and leisure discounts.
• Tusker Car Benefit Scheme.
• Cycle2Work Scheme & free cycle training.
• Employee Assistance Programme, Wellbeing Calendar and Support.
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network.
• Support for colleagues who are carers.

Equality, Diversity & Inclusion:

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job. We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for. Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.