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- Tasks: Support vulnerable individuals in emergency accommodation and help them develop independent living skills.
- Company: Join Derby Homes, a respected organisation dedicated to quality service for the homeless.
- Benefits: Flexible working hours, local government pension, health initiatives, and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience in social support.
- Qualifications: Experience with vulnerable groups and a strong sense of empathy required.
- Other info: Dynamic role with daily challenges and rewards, perfect for those passionate about helping others.
The predicted salary is between 36000 - 60000 £ per year.
Organisation: Derby Homes
35 hours per week
Permanent.
Are you looking for a new role that will give you variety and a sense of achievement? We are looking for enthusiastic and dedicated Officers at Milestone House, the emergency accommodation for homeless people. This is an exciting opportunity to join an established and supportive team committed to providing customers with an individual and quality service.
As part of the team, you will be required to cover shifts over a 7-day period. These shifts will be from 8am to 4pm and 12pm to 8pm. Providing housing support and advice to some of the most vulnerable individuals in the city who find themselves homeless, you will help people who may be struggling with their mental health, physical health, substance misuse issues, and many who have experienced trauma in their lives.
The role involves encouraging positive engagement with customers and providing them with guidance and support on day-to-day activities that develop their skills and abilities for independent living enabling move-on to their own accommodation.
The successful applicant will be a patient, resilient and empathetic individual who understands the importance of forging professional relationships, in order to respond appropriately to the often-complex needs and requirements of customers. You will have the ability to remain calm and professional in challenging situations.
Maintaining a high-quality customer service focus in all aspects of the role you will ensure appropriate needs, risk assessments and support plans are completed and reviewed within the procedural time frames. You should have experience of working with vulnerable customer groups and an understanding of safeguarding and the support available to homeless people. Above all, you will have empathy with our customers along with a passion and determination to go the extra mile.
Every day brings new challenges and rewards, making this a truly fulfilling role. Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
Milestone House Officer in Derby employer: Derby City Council
Contact Detail:
Derby City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Milestone House Officer in Derby
✨Tip Number 1
Get to know the organisation! Research Derby Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge when it comes to interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to working with vulnerable groups. Think about your past experiences and how they relate to the skills needed for the Milestone House Officer role.
✨Tip Number 4
Don’t forget to apply through the Derby Homes website! Creating an account and using the 'Apply Online' link is crucial. It shows you’re following their process and helps keep everything organised on their end.
We think you need these skills to ace Milestone House Officer in Derby
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our website and get familiar with Derby Homes. Understanding our mission and values will help you tailor your application to show how you fit into our team.
Show Your Passion: When writing your application, let your enthusiasm for helping vulnerable individuals shine through. Share any relevant experiences that demonstrate your empathy and commitment to making a difference in people's lives.
Be Specific: Use specific examples from your past work or volunteer experiences to highlight your skills. Whether it’s dealing with challenging situations or providing support, concrete examples will make your application stand out.
Follow the Application Process: Remember, to apply for this role, you need to do it through our website. Create an account using the 'Apply Online' link and ensure you follow all the steps. This shows us you can follow instructions and are serious about joining our team!
How to prepare for a job interview at Derby City Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Milestone House Officer. Familiarise yourself with the challenges faced by homeless individuals and the support services available. This will help you demonstrate your knowledge and passion for the role.
✨Show Your Empathy
During the interview, be prepared to share examples of how you've shown empathy in previous roles. Discuss specific situations where you've supported vulnerable individuals, highlighting your patience and resilience in challenging circumstances.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewers about their approach to supporting customers. This shows your genuine interest in the role and helps you gauge if the organisation's values align with yours.
✨Demonstrate Team Spirit
Since you'll be working as part of a team, emphasise your ability to collaborate effectively. Share experiences where you've worked well with others to achieve common goals, especially in high-pressure situations.
