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- Tasks: Be the friendly face of Derby Homes, helping customers and solving problems daily.
- Company: Join Derby Homes, a respected organisation known for excellent customer service.
- Benefits: Enjoy flexible working, a local government pension, and health initiatives.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong IT skills required.
- Other info: Supportive team environment with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Organisation: Derby Homes
37 hours per week
Permanent
London Road/Council House/Home
Are you ready to be the friendly face of Derby Homes? We’re looking for enthusiastic Customer Service Advisors to join our Customer Services Team. As the first point of contact, you’ll make a real difference every day, helping customers, solving problems, and keeping things running smoothly. It is a fast-paced Call Centre environment, but the reward of helping someone in need makes it all worthwhile!
About the role:
- Handle customer enquiries via phone, face-to-face, and online with speed, accuracy, and a friendly approach.
- Get hands-on training and learn all about social housing and Derby Homes’ services.
- Develop your skills and grow your career within a supportive team environment.
What we’re looking for:
- Experience delivering excellent customer service.
- Strong IT skills, including Microsoft Office.
- A calm, professional communicator who listens, empathises, and keeps a positive attitude even in busy times.
- Accuracy and attention to detail when recording customer information.
Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.
Customer Service Advisor in Derby employer: Derby City Council
Contact Detail:
Derby City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Derby
✨Tip Number 1
Get to know Derby Homes! Research their values and services so you can show genuine interest during your interview. This will help us stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly face of Derby Homes, it’s crucial to demonstrate your ability to listen and empathise. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult customers or tricky situations. This will show us that you're ready to tackle challenges head-on!
✨Tip Number 4
Don’t forget to apply through the Derby Homes website! Creating an account and using the 'Apply Online' link is essential. It’s the first step in showing us you’re serious about joining the team.
We think you need these skills to ace Customer Service Advisor in Derby
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore Derby Homes and what we stand for. Understanding our values will help you tailor your application and show us why you're the perfect fit!
Tailor Your CV: Make sure your CV highlights your customer service experience and IT skills. We want to see how you've made a difference in previous roles, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you want to join our team. Keep it friendly and professional – we love a good story!
Apply Through Our Website: Remember, to apply for this vacancy, you must do so through the Derby Homes website. Create an account and use the 'Apply Online' link – it’s super easy and ensures your application gets to us directly!
How to prepare for a job interview at Derby City Council
✨Know Your Stuff
Before the interview, make sure you research Derby Homes and their services. Understand their mission and values, and think about how your experience aligns with their customer service goals. This will show that you're genuinely interested in the role and ready to contribute.
✨Practice Makes Perfect
Prepare for common customer service scenarios you might face in the role. Think about how you would handle difficult customers or tricky situations. Practising your responses can help you feel more confident and articulate during the interview.
✨Show Off Your Skills
Highlight your IT skills, especially with Microsoft Office, as this is crucial for the role. Be ready to discuss specific examples of how you've used these skills in previous jobs to improve customer service or streamline processes.
✨Stay Positive and Engaged
During the interview, maintain a calm and professional demeanour. Listen carefully to the questions, and respond with enthusiasm. Show that you can empathise with customers and keep a positive attitude, even when things get busy. This will demonstrate that you’re a great fit for the fast-paced environment at Derby Homes.
