At a Glance
- Tasks: Assist residents with Council services through face-to-face, phone, and electronic communication.
- Company: Join the caring team at Derby City Council, dedicated to serving the community.
- Benefits: Competitive salary, part-time hours, and opportunities for career progression.
- Other info: Dynamic role with varied tasks and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26403 - 27254 £ per year.
An exciting opportunity to join a caring and dedicated team in the rewarding role of customer services. Handling customer contacts face to face, by phone and by electronic communications you’ll be assisting residents of Derby to access Council services and advising on a wide range of issues.
If you have excellent people skills and a passion for helping people this could be the ideal role for you to progress your career in local government.
In the role of Customer Service Advisor, here’s an example of what you’ll be doing to make an impact:
- You will be the first point of contact for citizens, visitors and partners for many of the Council’s services.
- This role offers great variety, whether offering a friendly and professional welcome to the Council House in reception, assisting customers to raise service requests and access support, handling incoming phone calls for a range of services, responding to correspondence, providing signposting information or taking payments, booking appointments and processing admin.
- No two days are the same.
To be successful in this role, you’ll ideally have:
- Experience dealing with enquiries from the public in a customer service environment.
- Demonstrable experience of handling enquiries over the telephone and face to face.
- Experience of handling written and electronic correspondence from members of the public.
- Experience of use of computer-based systems for inputting, validating and updating customer details.
- Demonstrable understanding of and commitment to the principles of delivering excellent customer service.
- Ability to communicate clearly, both verbally and in writing, with customers and other departments.
- Ability to record information accurately and concisely.
- Good interpersonal skills and the ability to deal with sensitive and challenging issues in a confident and professional manner.
- Good standard of Maths and English – equivalent to Grade 4/Grade C at GCSE.
- Knowledge and awareness of the Equality Act 2010 and how it applies to this job.
- Ability to work as part of a team and with a minimum supervision.
- Be punctual and have a flexible approach to working patterns within the normal working hours.
- Have an appreciation of and commitment to maintaining confidentiality.
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities.
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:
Customer Service Advisor employer: Derby City Council
Derby City Council is an excellent employer, offering a supportive work culture that values diversity and professional growth. As a Tractor Driver/Gardener, you will benefit from a generous annual leave package, a local government pension scheme, and access to exclusive discounts through Team Derby Rewards, making it a rewarding place to build your career in grounds maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Derby City Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Derby City Council and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Derby City Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Derby City Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Derby City Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Derby City Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Derby City Council will surely appreciate.
