At a Glance
- Tasks: Assist customers via phone, face-to-face, and online, resolving issues promptly.
- Company: Join Derby City Council, dedicated to creating an inclusive and vibrant community.
- Benefits: Enjoy generous leave, flexible working, and a secure pension scheme.
- Other info: Be part of a supportive team that values diversity and personal growth.
- Why this job: Make a real difference in your community while building a rewarding career.
- Qualifications: Good communication skills and experience in customer service are essential.
The predicted salary is between 23400 - 28600 £ per year.
Responsibilities:
- Experience in using computer-based software applications/databases, including Windows PC packages to respond promptly to requests or to provide advice or information.
- Experience in dealing with customers over the telephone, face to face and via electronic media.
- Be a good listener and clear communicator who strives to resolve issues at the first point of contact.
- Ability to work as part of a team and with minimum supervision and have a flexible approach to working patterns.
- Experience in working within a busy and fast-paced environment whilst remaining calm and professional.
- Have an appreciation of and commitment to maintaining confidentiality.
At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.
Where a DBS requirement is indicated, the successful candidate will be subject to the appropriate Disclosure and Barring Service (DBS) check as part of our safer recruitment process.
Equality, Diversity and Inclusion:
At Derby City Council, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve.
Values:
Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We care about making a positive difference.
Why join Derby City Council?
At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people.
Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:
- Financial Benefits: Local Government Pension Scheme (LGPS), Team Derby Rewards, Tusker Car Benefit Scheme.
- Work-Life Balance: Generous annual leave, flexible and hybrid working arrangements, support for colleagues with caring responsibilities.
- Learning and Development: Opportunities for growth, leadership and management development programmes.
- Health and Wellbeing: Employee Assistance Programme, free annual flu vaccinations, Cycle2Work Scheme.
- Community and Inclusion: Volunteering leave, recognition initiatives, Employee Networks.
At Derby City Council, we believe our people are our greatest strength. You'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.
Customer Service Adviser employer: DERBY CITY COUNCIL
Derby City Council is an exceptional employer that prioritises the well-being and development of its staff while making a significant impact on the community. With generous annual leave, flexible working arrangements, and a commitment to equality and inclusion, employees are supported in achieving a healthy work-life balance. The council also offers extensive learning and development opportunities, ensuring that every team member can grow their career in a collaborative and ambitious environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DERBY CITY COUNCIL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DERBY CITY COUNCIL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DERBY CITY COUNCIL:Your cover letter is your chance to shine! Tell us why you want to work at DERBY CITY COUNCIL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DERBY CITY COUNCIL!
How to prepare for a job interview at DERBY CITY COUNCIL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
