Civil Enforcement Operational Team Leader

Salary: Grade G £33,143 - £36,363 a year

Location: Shot Tower, Derby

Hours: 37 hours a week. Mon to Fri covering between 07:30am - 23:30pm

Contract Type: Permanent

Closing Date: 06th September 2026

As a Team Leader in our Civil & Digital Enforcement service, you will be at the centre of keeping Derby's streets safe, accessible and well-managed for residents, businesses and visitors. Every day you will see the positive impact of your work, guiding a frontline team that helps to keep traffic moving, supports fair use of parking, and contributes to a safer, more welcoming city environment. This Team Leader opportunity offers the chance to develop your leadership skills in a busy, varied and people-focused setting, where no two days are the same. If you have a talent for motivating others, making confident decisions and staying calm under pressure, this Team Leader role will give you the platform to grow, with support from experienced managers and access to wider career pathways across the service.

As a Team Leader, you will join a collaborative, supportive management team that works together to solve problems, improve services and deliver real benefits for the community.

What We Offer:

• Flexible work/life balance scheme
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards - retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks - LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers

In the role of Civil Enforcement Operational Team Leader, here's an example of what you'll be doing to make an impact:

• Lead a team of digital enforcement officers, making sure day to day operations and checks are carried out safely, fairly, and in line with parking and traffic regulations.
• Plan staff rotas, monitor workloads and quality, and use information (for example, reports or complaint trends) to spot problems and improve how the service runs.
• Coach and support team members, giving feedback, training and guidance so they can handle difficult situations confidently and provide a professional service to the public.
• Deal with complex or sensitive issues, such as formal complaints, and escalated queries, ensuring they are resolved in a calm and consistent way.
• Work closely with colleagues in other services and external partners (for example, town centre managers or event organisers) to coordinate enforcement activity, including at busy times and special events.
• Prepare clear records and reports, which may include statements or evidence packs, to support formal processes and ensure decisions can be reviewed and justified if challenged.

To be successful in this role, you'll ideally have:

• Proven experience of supervising or leading staff in an operational or customer-focused environment, including planning work and monitoring performance.
• Strong people management skills, with the ability to motivate a team, give clear instructions and provide constructive feedback and support.
• Experience of dealing with challenging situations, including conflict or complaints, and resolving issues in a calm, fair and professional way.
• Good understanding of working within set policies, procedures and legislation, with the ability to make sound, evidence-based decisions.
• Confident communicator, able to build effective working relationships with team members, managers, partners and members of the public.
• Strong organisational skills, with the ability to prioritise, manage competing demands and maintain accurate records and reports.
• Competent IT skills, including the use of standard office software and the ability to learn service-specific systems.
• Flexible, proactive approach to work, including a willingness to work different shifts and locations as service needs require.

Important Information:

The closing date for this vacancy is at midnight on Sunday 6th September 2026. Any applications received after the closing date will not be accepted. Interviews will be held in person at Shot Tower, Morledge, Derby DE1 2AW, on the 21st and 22nd September 2026. As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check. All employees will normally be appointed to the minimum of the grade for the job.

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.