At a Glance
- Tasks: Provide essential admin support to Social Care and Early Help teams.
- Company: Join Derby City Council, a vibrant and inclusive workplace.
- Benefits: Enjoy generous leave, flexible working, and a secure pension scheme.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Recent admin experience and strong communication skills are key.
The predicted salary is between 23400 - 28600 £ per year.
We are looking for an organised and motivated administrator to provide high-quality support to Social Care/ Early Help workers and managers within our service.
What you'll be doing
- Provide day-to-day administrative support to the team, including handling enquiries by phone and email, preparing documents and maintaining accurate records.
- Use Liquidlogic to input, update and retrieve case information, ensuring data is accurate, timely and handled confidentially.
- Use Microsoft Office, including Outlook, Word and Excel, to produce letters, reports, spreadsheets and maintain tracking systems.
- Handle sensitive and confidential information in line with Council policies and procedures.
- Communicate effectively with colleagues, partners and members of the public, responding politely and professionally to enquiries.
- Be required to provide reception cover to support a busy contact centre.
All employees will normally be appointed to the minimum of the grade for the role. Where a DBS requirement is indicated, the successful candidate will be subject to the appropriate Disclosure and Barring Service (DBS) check as part of our safer recruitment process.
Equality, Diversity and Inclusion
At Derby City Council, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve. As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through our Guaranteed Interview Scheme.
Qualifications and Experience
- Recent administrative experience in a busy office environment.
- Previous experience in an administrative or customer support role, particularly within a local authority or public sector environment, is desirable but not essential.
- Strong written and verbal communication skills and the ability to respond politely and patiently to service users.
- Experience of working with Microsoft Office applications, including Word and Excel, to produce, update and maintain a range of documents and spreadsheets.
- The ability to manage competing priorities and maintain attention to detail.
- An understanding of the need for confidentiality when dealing with service user information.
- Experience of using Liquidlogic, or the ability to learn new IT systems quickly.
At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.
Why join Derby City Council?
At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people.
Some benefits are dependent on your role, contract or length of service.
Casework Support Officer employer: DERBY CITY COUNCIL
Derby City Council is an exceptional employer that prioritises the well-being and development of its staff while making a significant impact on the community. With generous annual leave, flexible working arrangements, and a commitment to equality and inclusion, employees are supported in achieving a healthy work-life balance. The council also offers extensive learning and development opportunities, ensuring that every team member can grow their career in a collaborative and ambitious environment.
StudySmarter Expert Advice🤫
We think this is how you could land Casework Support Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at DERBY CITY COUNCIL.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from DERBY CITY COUNCIL!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like DERBY CITY COUNCIL, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at DERBY CITY COUNCIL or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Casework Support Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to DERBY CITY COUNCIL:Before hitting send, make sure to tailor your application specifically to DERBY CITY COUNCIL! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at DERBY CITY COUNCIL
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
