At a Glance
- Tasks: Support the Community Support Team by providing excellent customer service and administrative support.
- Company: Join Derby City Council, dedicated to serving the community with a focus on inclusivity.
- Benefits: Enjoy flexible working, 27 days annual leave, and professional development opportunities.
- Other info: Be part of a diverse team with excellent career growth potential.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in a busy business environment and strong communication skills are essential.
The predicted salary is between 26403 - 27254 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details:
- Job reference: 000012396
- Date posted: 30/07/2026
- Application closing date: 13/08/2026
- Working Pattern: Full time
- Salary: Grade D, £26,403 - £27,254 a year
- Contractual hours: 37
- Basis: Full time
- Job category/type: Administration
Location: 3 days in the Council House (Monday, Wednesday and Friday), 2 days working from home (Tuesday and Thursday). Depending on the requirements of the service, you may be required to work in the Council House on more days during the week.
Hours: Working hours: 37 hours per week, Monday – Friday, 9am – 5pm
As with all posts in Business Support, you may be required to work across different teams in our department to meet service demands.
We have a vacancy for a Business Support Officer in the Community Support Team based within Business Support. We are looking for someone who wants to play a key role in helping our team deliver a first‑class service to the people of Derby. You will be joining a well established team that will provide you with extensive support and training, whilst giving you opportunities to develop new skills. Your support will be pivotal to ensuring that our processes run efficiently and effectively.
We are responsible for providing telephone and administrative support to the following service areas:
- MASH (Safeguarding)
- Environmental Services
- Adult Social Care
You must have recent experience of working in a busy business environment and taking calls from members of the public. You will be required to undertake a wide variety of administrative tasks appropriate to the role. Team duties include answering telephone calls from members of the public and responding to queries raised by customers in a polite and professional manner; verifying and updating records on core systems and ensuring that key information is entered accurately. It is essential that you can exercise confidentiality at all times while performing these duties, and have a clear understanding of GDPR.
Please be aware that some of the calls we receive are from people who are distressed, bereaved or angry and our safeguarding calls, and referrals, are very descriptive of sensitive and upsetting incidents. Full support will be given.
As the first point of contact for services, you must:
- be committed to providing excellent customer service
- have excellent communication skills and be comfortable speaking with members of the public
- have excellent listening skills
- have a calm and confident manner
- be enthusiastic and friendly
You may be required to support in other teams across the Business Support service during busy periods.
Here at Derby City Council, we’re dedicated to delivering nearly 250 first‑class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities.
What We Offer:
- Flexible work/life balance scheme (depending on your role)
- Continued professional development opportunities & career conversations
- 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
- Local Government Pension Scheme (depending on contract)
- Team Derby Rewards – retail and leisure discounts
- Tusker Car Benefit Scheme
- Cycle2Work Scheme & free cycle training
- Employee Assistance Programme, Wellbeing Calendar and Support
- Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
- Support for colleagues who are carers
The closing date for this vacancy is at midnight on Thursday 19th August 2026. Any applications received after the closing date will not be accepted.
Important Information: Please do not apply if you can’t commit to the specified hours.
Equality, Diversity & Inclusion: We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home‑based, we are able to offer more opportunities for people who need this facility. We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job. We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for. Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help.
Business Support Officer employer: Derby City Council
Derby City Council is an excellent employer, offering a supportive work culture that values diversity and professional growth. As a Tractor Driver/Gardener, you will benefit from a generous annual leave package, a local government pension scheme, and access to exclusive discounts through Team Derby Rewards, making it a rewarding place to build your career in grounds maintenance.
