At a Glance
- Tasks: Be the go-to person for scheduling gas and electric safety checks with customers.
- Company: Join Derby Homes, known for its excellent customer service and supportive work culture.
- Benefits: Enjoy flexible working hours, a local government pension, and health initiatives.
- Other info: This is a permanent role with 37 hours per week.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping people.
- Qualifications: Strong communication skills and attention to detail are essential; admin experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
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Client:
Derby City Council
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
67ca29ee9610
Job Views:
3
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
37 hours per week
Permanent
Derby Homes – London Road
TO APPLY FOR THIS VACANCY, YOU MUST DO SO THROUGH THE DERBY HOMES WEBSITE, BY CREATING AN ACCOUNT USING THE “APPLY ONLINE” LINK.
Are you highly organised, people focused, and confident using Microsoft Office? We\'re looking for a proactive and detail-oriented individual to join our team as a Business Administrator.
In this role, you’ll be the main point of contact for our customers, helping to arrange gas and electric safety checks efficiently and professionally. You’ll be at the heart of our customer care process, making sure every appointment is booked or amended smoothly, every message is responded to promptly, and all records are kept accurate and up to date.
Key Responsibilities:
- Liaise with customers via phone, email, and text to schedule gas and electric safety checks.
- Provide excellent customer service with a warm, professional approach.
- Accurately update internal systems and maintain customer records.
- Respond to emails and text messages in a timely and efficient manner.
- Ensure all bookings and updates are completed with great attention to detail.
- Support the wider team with general administrative duties.
What We’re Looking For:
- Strong communication and interpersonal skills.
- A high level of organisation and attention to detail.
- Ability to manage multiple tasks and meet deadlines.
- Experience in a customer service or admin role is desirable.
If you\'re someone who thrives in a fast-paced environment, loves working with people, and takes pride in delivering a high-quality service, we’d love to hear from you!
Derby Homes has a reputation for excellent services, which we know are down to our valued workforce. In return, we strive to be an employer of choice. We offer flexible working, work-life balance, a local government pension scheme, employee health initiatives, and green travel options.
Please use the links below to download supporting information. Before you fill in the application, ensure you have all necessary documents ready.
#J-18808-LjbffrBusiness Administration Assistant in Derby employer: Derby City Council
Derby Homes is an exceptional employer that prioritises employee well-being and professional growth. With a strong commitment to work-life balance, flexible working options, and a supportive local government pension scheme, we foster a collaborative and inclusive work culture where every team member can thrive. Join us in making a meaningful impact in the community while enjoying health initiatives and green travel options in the vibrant city of Derby.
StudySmarter Expert Advice🤫
We think this is how you could land Business Administration Assistant in Derby
✨Tip Number 1
Familiarise yourself with Derby Homes and their customer service approach. Understanding their values and how they interact with customers will help you align your responses during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be liaising with customers regularly, being articulate and professional in your interactions is crucial.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Outlook. Being proficient in these tools will not only help you in the role but also impress your potential employers.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple tasks in previous roles. This will demonstrate your organisational skills and ability to thrive in a fast-paced environment, which is key for this position.
We think you need these skills to ace Business Administration Assistant in Derby
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Business Administration Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and include specific examples of your achievements.
Write a Compelling Cover Letter:Your cover letter should express your enthusiasm for the role and the organisation. Highlight your organisational skills and attention to detail, and explain why you would be a great fit for Derby Homes.
Follow Application Instructions:Make sure to apply through the Derby Homes website as specified in the job posting. Create an account and upload all necessary documents, ensuring everything is complete before submitting your application.
How to prepare for a job interview at Derby City Council
✨Showcase Your Organisational Skills
As a Business Administration Assistant, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past, highlighting your attention to detail and ability to prioritise effectively.
✨Demonstrate Customer Service Excellence
Since this role involves liaising with customers, be ready to discuss your previous customer service experiences. Share specific instances where you went above and beyond to ensure customer satisfaction, showcasing your warm and professional approach.
✨Familiarise Yourself with Microsoft Office
The job requires confidence in using Microsoft Office. Brush up on your skills, especially in Excel and Word, and be prepared to discuss how you've used these tools in previous roles to enhance productivity and accuracy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges you might face in scheduling appointments or handling customer inquiries, and prepare thoughtful responses that demonstrate your proactive approach.
