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For Companies At a Glance
- Tasks: Assist with payroll, pensions, benefits, and recruitment queries while updating Council systems.
- Company: Join Derby City Council, a key service provider in the Midlands dedicated to community support.
- Benefits: Enjoy flexible work-life balance, 27 days annual leave, and various employee discounts.
- Why this job: Gain hands-on HR experience while making a positive impact on your community.
- Qualifications: Basic HR knowledge, IT skills, and GCSE Maths and English at Grade C or equivalent.
- Other info: This is a temporary apprenticeship lasting up to 18 months with a Level 3 qualification.
Overview
The Opportunity: In the role of Apprentice HR Shared Services Assistant, here\’s an example of what you\’ll be doing to make an impact:
- Working in the Payroll, Pensions & Benefits and Recruitment teams to answer telephone and email queries from members of the public and Council colleagues
- Updating Council systems to ensure data is processed and maintained accurately
- Writing and sending correspondence and processing paper documents such as post received and payslips
- Checking and cleansing data within Council systems
- Monitoring team mailboxes and distributing to colleagues
- Running and issuing reports taken from the system
About You
- A basic knowledge of HR Shared Services including Payroll, Pensions & Benefits and Recruitment
- Ability to interpret and input data accurately
- IT skills – such as using Microsoft based packages
- GCSE Maths and English – Grade C or equivalent
- Experience of providing administrative support previously is desirable but not essential, as is customer service gained through handling telephone and email queries
Contract and Apprenticeship Details
Contract Type: Temporary for up to 18 months. Derby City Council is looking for 2 Apprentice HR Shared Services Assistants to join our HR Shared Services team, which is a key support function within the organisation. This Apprenticeship opportunity will give you varied practical experience and understanding of how our Payroll, Pensions & Benefits and Recruitment teams support the Council\’s employees and the delivery of Council services. The Apprenticeship is a temporary post and is expected to last up to 18 months during which you will undertake a HR Support Apprenticeship Level 3 qualification, with time made available for you to complete your studies.
Who We Are
Here at Derby City Council, we\’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it\’s like to work for us.
What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you\’ll also receive:
- Flexible work/life balance scheme
- Continued professional development opportunities & career conversations
- 27 days annual leave (rising to 32 days after 5 years\’ service), plus bank holidays
- Local Government Pension Scheme
- Team Derby Rewards – retail and leisure discounts
- Tusker Car Benefit Scheme
- Cycle2Work Scheme & free cycle training
- Employee Assistance Programmes & Support
- Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network
- Support for colleagues who are carers
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Apprentice HR Shared Services Assistant employer: Derby City Council
Contact Detail:
Derby City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice HR Shared Services Assistant
✨Tip Number 1
Familiarise yourself with the basics of HR Shared Services, especially in areas like Payroll and Recruitment. This knowledge will help you answer queries more effectively and demonstrate your understanding during any interviews.
✨Tip Number 2
Practice your communication skills, particularly over the phone and via email. Since you'll be handling queries from the public and colleagues, being clear and professional will set you apart from other candidates.
✨Tip Number 3
Get comfortable with Microsoft Office applications, as these will be essential for data entry and report generation. Consider taking a short online course to boost your confidence and skills in these areas.
✨Tip Number 4
Network with current or former employees of Derby City Council if possible. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your application and potential interviews.
We think you need these skills to ace Apprentice HR Shared Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Apprentice HR Shared Services Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Highlight Relevant Skills: Make sure to emphasise any relevant IT skills, particularly with Microsoft packages, as well as your ability to handle data accurately. If you have experience in customer service or administrative support, be sure to mention it.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the apprenticeship and how you can contribute to the HR Shared Services team. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Derby City Council
✨Research the Role
Before your interview, make sure to thoroughly understand the responsibilities of an Apprentice HR Shared Services Assistant. Familiarise yourself with key areas like Payroll, Pensions & Benefits, and Recruitment, as this will help you answer questions confidently.
✨Showcase Your IT Skills
Since the role requires proficiency in Microsoft packages, be prepared to discuss your experience with these tools. You might even want to mention specific tasks you've completed using them, which can demonstrate your capability.
✨Prepare for Customer Service Scenarios
Given that the position involves handling queries from the public and colleagues, think of examples from your past experiences where you provided excellent customer service. This will show your ability to communicate effectively and handle inquiries professionally.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the training opportunities available during your apprenticeship. This shows your enthusiasm for the role and your desire to grow within the organisation.
