Job details
Job title: Accounts Receivable Recovery Officer
Job reference: 000012274
Date posted: 19/06/2026
Application closing date: 05/07/2026
Working Pattern: As specified
Salary Grade: F - £30,024 - £32,597 a year
Contractual hours: 37 hours a week (Full time)
Contract type: Permanent
Job category/type: Finance / Accounting
The Accounts Receivable Service are looking for a driven and enthusiastic officer who has experience of working with Debt Recovery, specialising in Adult Social Care and Sundry cases. In this role you will have the chance to become part of the Council’s innovative debt recovery team, balancing effective income collection with empathy and fairness; helping to protect essential Council services while supporting residents who may be experiencing financial difficulties. Join us in a rewarding career where your skills will help foster financial stability and inclusivity across Derby.
The Opportunity
- Investigate any accounts where escalation of recovery action is not happening to ensure that all accounts have the appropriate recovery action taken without delays.
- Fully prepare and submit cases for litigation action via the money claim online (MCOL) process or via the County Court or other Court of competent jurisdiction.
- Support the Council’s legal representative in cases where a litigation claim is defended.
- Prepare and submit cases for recovery action by the Council external debt recovery agents.
- Proactively chase debts to ensure maximum collection of Sundry & Adult Social Care Debts.
- Assist with customer contact either written, electronic, telephone and face to face about Accounts Receivable recovery and enforcement matters as and when directed or required.
- Liaise with other sections, Council departments and outside stakeholders, partners and agencies as necessary.
About You
- Excellent communication and interpersonal skills, both internally within the Council and externally.
- Experience of using business finance systems.
- Good knowledge of Microsoft Office packages.
- Ability to maintain accurate computer records.
- Ability to prioritise workloads and meet deadlines.
- A flexible approach to the management of your caseload.
- Prepare reports and statistical information.
- Knowledge of Accounts Receivable processes, with particular emphasis on recovery and enforcement methods.
What We Offer
- Flexible work/life balance scheme.
- Hybrid working.
- Modern office environment.
- Continued professional development opportunities & career conversations.
- 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays.
- Local Government Pension Scheme.
- Team Derby Rewards – retail and leisure discounts.
- Tusker Car Benefit Scheme.
- Cycle2Work Scheme & free cycle training.
- Employee Assistance Programme, Wellbeing Calendar and Support.
- Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network.
- Support for colleagues who are carers.
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
