At a Glance
- Tasks: Manage helpdesk operations, monitor tasks, and ensure compliance in a dynamic environment.
- Company: Join a vibrant team at Derbion, where innovation meets collaboration.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with plenty of chances to learn and grow your career.
- Why this job: Be part of a crucial team that keeps everything running smoothly and efficiently.
- Qualifications: GCSEs in English & Maths, strong communication skills, and a knack for organisation.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Data input and monitoring of the centre’s CAFM system for all planned and reactive tasks, resource allocation and close‑down of tasks for both subcontractors and internal resources.
- Internal Planned Preventative Maintenance task assignment, call logging, reactive task assignment, reporting level of completion, logging events, document upload and task closure.
- Proactively monitor the centre’s CAFM system and provide performance reports to centre management.
- Monitor and control the centre key usage and storage. Ensure accuracy in labelling of all keys.
- Provide support with H&S investigations by gathering required information such as incident pictures, CCTV footage and logs with info Exchange.
- Obtain and sign off worksheets from subcontractors and close down subcontractor jobs on system.
- Upload maintenance documents onto the CAFM system to evidence job completion and upload any statutory certificates to evidence compliance.
- Maintain compliance logbooks, performance reporting and upward escalation.
- Monitor the accuracy of any access requests on CTracker to ensure that contractors are appropriately insured, and they have appropriate permits for the scope of work described in their method statements in line with centre procedures.
- Ensure that appropriate permits are used per type contract visit.
- Assign secondary access approval to the appropriate departmental resource based on the scope of works and the level of risks associated with scope.
- Securely manage access to the centre by keeping accurate logs where visitors/contractors have been issued with electronic swipe access cards and keys.
- Ensure compliance by uploading evidence of vacant unit checks and any other PPM’s as required.
- Ensure “high risk” work permits are managed in line with legal and regulatory compliance.
- Ensure general housekeeping requirements are maintained.
Qualifications and Experience
- Helpdesk switchboard experience.
- Proven practical office experience and excellent keyboard skills.
- GCSE grade C or above in English & Maths.
- Excellent customer relations and good communications skills.
- Computer literate in Microsoft Office applications, skills in Excel, Word as well as CAFM systems e.g. Concept.
- A high level of interpersonal skills and a willingness to work as part of a team.
- Ability to prioritise workload and meet the daily demands of the team either working alone or as part of a team.
- Adaptable and flexible whilst working in a busy multi‑skilled office environment.
- Excellent attention to detail and presentation.
- Understanding the need for confidentiality when dealing with both internal and external information.
Competencies
- Highly professional and efficient.
- Strong organisational and customer service skills.
- Fast and responsive – working to strict deadlines.
- Ability to multi‑task, solve problems and work efficiently under pressure.
- Ability to communicate effectively at all levels.
- Motivated, proactive attitude, ability to work on own initiative.
- Utmost discretion when dealing with all sensitive and confidential information.
- Flexible, helpful attitude.
- High standard of professional grooming.
- Ability to listen and willingness to learn.
- Committed, motivated and passionate about our people and our company.
- Deadline driven helpdesk environment and or previous experience of working in a Technical Administration environment.
Derbion - Helpdesk Coordinator employer: Derbion
At Derbion, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and professional growth. Our Helpdesk Coordinator role is integral to our operations, providing opportunities for skill development in a supportive team atmosphere, while our commitment to employee well-being ensures a healthy work-life balance. Located in a vibrant centre, we offer unique advantages such as access to diverse resources and a culture that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Derbion - Helpdesk Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Derbion. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Derbion before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Derbion - Helpdesk Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Derbion:Your cover letter is your chance to shine! Tell us why you want to work at Derbion specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Derbion!
How to prepare for a job interview at Derbion
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
