Welcome to Bodycare – Britain’s Value Beauty Platform. As Bodycare transforms retail through community engagement, social commerce, and exceptional customer experiences, Experience Supervisors are responsible for bringing these ambitions to life on the shop floor. They are the leaders customers see every day and the role models colleagues look to for support, guidance, and inspiration.
THE ROLE
At Bodycare, an Experience Supervisor is responsible for leading daily store operations, maintaining standards, and ensuring every customer receives an exceptional experience. The Experience Supervisor supports the management team by coordinating daily activities, motivating colleagues, and ensuring operational excellence throughout each shift.
Primary Responsibilities
- Leading Daily Operations
- Coordinating daily store activities and priorities.
- Supporting opening and closing procedures.
- Monitoring shop floor standards and customer service.
- Ensuring stock is replenished and merchandising standards are maintained.
- Supporting Team Performance
- Providing direction and support during shifts.
- Coaching colleagues through real‑time feedback and guidance.
- Supporting new starter training and development.
- Promoting a positive and inclusive team culture.
- Delivering Customer Excellence
- Acting as a role model for customer service standards.
- Supporting customers with product knowledge and recommendations.
- Resolving customer concerns quickly and effectively.
- Creating a warm and welcoming environment for every visitor.
- Driving Store Standards
- Maintaining excellent housekeeping and visual standards.
- Supporting stock control and loss prevention activities.
- Ensuring health and safety standards are followed at all times.
- Helping deliver promotional activity and store initiatives.
- Community and Brand Engagement
- Supporting local events and customer engagement activities.
- Encouraging colleagues to participate in content creation opportunities.
- Helping showcase the personality and culture of the local store.
Experience
Can you say YES to these?
- You love delivering outstanding customer service.
- You enjoy helping people succeed.
- You lead by example.
- You take pride in maintaining standards.
- You are organised and dependable.
- You communicate confidently.
- You enjoy solving problems.
- You work well in a fast‑paced environment.
- You embrace new ideas and change.
- You enjoy being part of your local community.
- You always find a way.
How to apply
If that sounds like you, we want to see it! Contact: talent.derby@bodycare.com
