At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer experiences in-store and online.
- Company: Join AllSaints, a fashion-forward brand with a vibrant team culture.
- Benefits: Generous wardrobe allowance, employee discounts, and wellness support.
- Other info: Dynamic store environment with opportunities for personal and professional growth.
- Why this job: Be a fashion ambassador and inspire customers while achieving sales targets.
- Qualifications: Passion for fashion, leadership skills, and a drive to succeed.
The predicted salary is between 25000 - 30000 € per year.
The role involves supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. You will support the brand leader and store team in delivering amazing in-store and online service, providing knowledge, leadership, and support to stylist team members responding to first line customer enquiries via our online customer service system.
Leadership of the stylists is a key part of your time, coaching and supporting team members with motivation to succeed and deliver sales targets and exceptional service.
What will I be doing?
- The majority of your day will be spent trading with our stylist teams, ensuring that all processes run smoothly and customers receive the best experience in store.
- Oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- Work in partnership with the specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
- Be an expert ambassador for our product, inspiring both in‑store and online customers and your team.
- Commercially driven, ensure product is showcased well at all times, guidelines are followed and best‑selling products are prominently displayed.
- Accountable for day‑to‑day operations of the store and team deployment, ensuring seamless support and coaching for stylists.
- Work with the management team to help the store exceed its targets and KPIs.
- Proactively manage people matters such as return‑to‑work interviews, liaise with People & Culture on specific issues that may require investigations, performance/attendance management and reviews.
- Create and implement floor plans and rotas independently, setting the store up for success for the day.
What skills do I need?
- You love fashion and are an irresistible ambassador for AllSaints.
- Tenacity and belief to succeed – set challenging targets and deadlines for your team to work toward.
- You know your store inside and out and are an active user of all reporting technologies.
- Natural affinity for learning new systems and processes in a digital environment.
- Honest, trustworthy and dependable – you live by our brand values.
- Protect the brand: care for customers, profit, product, teams and health & safety.
- Confident and hardworking leader – your team loves working with you and demonstrates these behaviours even in your absence.
About the location
Store located in Derby, open 9:00am – 8:00pm (seasonally adjusted). Approximately 10 minutes from Derby station.
What we stand for
- The Customer is the Boss – we work as one proud team to get the best for our customers.
- One Team – we are joined up and encourage others to share their ideas.
- We Do What We Say We Will – we know our goals and work with clear outcomes in mind.
- We Are Responsible – we are self‑aware, understand the impact we have on others and are positive about the future.
Benefits
- A generous wardrobe allowance so that you can wear our clothes to work each day.
- Potential to earn more from our team commission scheme.
- We are a disability‑committed certified employer.
- Employee discount to spend with family and friends.
- Up to 2 years of service: 33 days (25 days + bank holidays).
- Over 2 years of service: 36 days (28 days + bank holidays).
- Access to a dental cash plan & free virtual GP appointments through Aviva.
- UNUM employee assistance helpline.
- Life assurance cover.
- Access to discounted gym membership and corporate discounts.
- Free, confidential wellbeing and lifestyle support with Retail Trust.
- Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
- Health days for physical or mental wellness.
- Dedicated mental health support from our mental health first aiders.
- Eye care vouchers, season ticket loans and more.
All Saints - Floor Manager employer: Derbion
AllSaints is an exceptional employer that prioritises a supportive and dynamic work culture, where team members are empowered to excel in their roles. Located in Derby, our store offers a generous benefits package including a wardrobe allowance, employee discounts, and comprehensive wellbeing support, ensuring that our staff feel valued and motivated. With a strong focus on personal growth and development, we encourage our employees to thrive both personally and professionally while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land All Saints - Floor Manager
✨Tip Number 1
Get to know the company inside out! Research All Saints, their values, and what makes them tick. This way, when you walk into that interview, you can show off your passion for the brand and how you align with their mission.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or handled customer queries effectively. Being able to share these experiences will demonstrate your capability as a floor manager and how you can inspire the stylist team.
✨Tip Number 3
Don’t forget to showcase your commercial awareness! Be ready to discuss how you would drive sales and manage KPIs in-store. Showing that you understand the business side of things will set you apart from other candidates.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the All Saints team. Let’s get you that floor manager role!
We think you need these skills to ace All Saints - Floor Manager
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! We want to see how you can be an irresistible ambassador for AllSaints, so share your personal style and any relevant experiences that highlight your passion.
Highlight Your Leadership Skills:As a floor manager, you'll be leading a team, so make sure to showcase your leadership abilities in your application. Talk about times you've motivated others, coached team members, or successfully managed a group to achieve targets.
Be Specific About Your Experience:We love details! When discussing your past roles, be specific about your responsibilities and achievements. Mention any experience with customer service, managing KPIs, or working in a retail environment to show us you're the right fit.
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at AllSaints!
How to prepare for a job interview at Derbion
✨Know Your Brand Inside Out
Before the interview, make sure you’re well-versed in AllSaints' brand values and product offerings. Familiarise yourself with their latest collections and any recent news about the company. This will not only show your passion for the brand but also help you answer questions confidently.
✨Showcase Your Leadership Skills
As a floor manager, leadership is key. Prepare examples from your past experiences where you successfully motivated a team or resolved conflicts. Be ready to discuss how you would inspire your stylist team to meet sales targets and deliver exceptional service.
✨Demonstrate Customer-Centric Thinking
Since the role involves managing customer queries, think of specific instances where you went above and beyond for a customer. Highlight your approach to ensuring a seamless customer experience both in-store and online, as this aligns perfectly with the company's ethos.
✨Prepare for Operational Questions
Expect questions about day-to-day operations, such as managing KPIs and creating floor plans. Brush up on your knowledge of retail operations and be ready to discuss how you would handle various scenarios, ensuring the store runs smoothly and efficiently.
