Front Office Manager – Luxury Hotel. Location: Manchester United Kingdom. Salary: £42,000 – £48,000 per annum + benefits. About the Role. We are seeking an experienced and passionate Front Office Manager to lead the front office operation of a prestigious London hotel. This is an exciting opportunity for a guest-focused hospitality professional who thrives in a luxury environment and can deliver exceptional service standards while developing a high-performing team.. The successful candidate will oversee all front office functions, including Reception, Guest Services, Concierge, and Night Operations, ensuring every guest receives a seamless and memorable experience from arrival to departure..
Key Responsibilities
- Lead, motivate, and develop the Front Office team to deliver outstanding guest experiences..
- Oversee daily front desk operations, ensuring efficiency, accuracy, and adherence to luxury service standards..
- Manage guest arrivals, departures, VIP experiences, and special requests..
- Build strong relationships with guests, resolving concerns professionally and proactively..
- Work closely with Housekeeping, Food & Beverage, Reservations, and other departments to ensure smooth hotel operations..
- Monitor guest feedback and implement improvements to enhance satisfaction scores..
- Train, coach, and mentor team members to support career development..
- Manage staffing levels, rotas, and operational planning..
- Ensure compliance with hotel policies, health and safety standards, and brand procedures..
- Support financial performance through effective upselling, revenue awareness, and cost control..
- Prepare reports and communicate operational performance to senior management..
Requirements
- Previous experience as a Front Office Manager, Rooms Division Manager, or similar leadership role within a luxury or upscale hotel environment..
- Strong knowledge of front office systems and hotel operations..
- Excellent leadership, communication, and problem-solving skills..
- A passion for delivering exceptional guest service..
- Experience managing and developing hospitality teams..
- Ability to remain calm and professional under pressure..
- Strong understanding of luxury guest expectations and service standards..
What We Offer
- Competitive salary of £42,000 – £48,000 per annum..
- Opportunity to work within a leading London hospitality environment..
- Career development and training opportunities..
- Staff benefits and hospitality discounts..
- A supportive and professional working culture..
About Derahire
We are a distinguished 4-star London hotel known for its warm hospitality, exceptional service standards, and commitment to creating memorable guest experiences. This is an exciting opportunity
