Senior Implementation Consultant

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.

We are becoming an AI-native company, a commitment that means you’ll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You’ll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working.

If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

The Team:

You will be a member of our well experienced Professional Services team, which includes all of the Consultants, Engineers & Architects that deliver tailored workforce management solutions to some of the US's biggest brands in hospitality, leisure, retail and healthcare. Our key focus is designing and delivering transformative solutions that help our customers grow their businesses into thriving workplaces. As a team we value the diverse perspectives and experiences each team member brings to the table and are looking for individuals who are passionate about having a huge part in building a best in class experience for our customers.

The Role:

As an Implementation Consultant you’ll leverage your technical background to develop tailored solutions for our enterprise customers. You’ll own the delivery lifecycle for new and existing implementations, developing strong relationships that set our customers up for success. You’ll be an integral part of our expanding UK team and will regularly consult with local engineers and architects to align on project delivery. You’ll support the team with local internal initiatives and be given time to innovate and own areas of process improvement.

The right candidate should have good overall technical acumen, confidence in managing large datasets and be an excellent communicator that relishes delivering results and hitting timelines. Customer focus is a must, you’ll need to be organised and driven by solving problems.

Key Responsibilities:

• Manage the end-to-end delivery and implementation of complex projects for Deputy.
• Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process.
• Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders.
• Define and communicate project plans with clearly defined timelines and deliverables.
• Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements.
• Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines.
• Interpret and map customer’s business structure to the Deputy platform, optimizing for ease of use and performance.
• Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health.
• Take a train-the-trainer approach, equipping customer with training sessions and materials to ensure continued success.
• Collaborate with Support and Success teams to document the configuration, custom, and key stakeholders from the account, ensuring a smooth transition from Implementation into longer-term support.

Qualifications:

• Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams.
• Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives.
• Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines.
• Ability to understand and relate to both technical and non-technical project team members.
• Experience with enterprise SaaS applications.
• 5+ Years of professional experience in delivery, implementation, or project management.

Employee Perks:

• Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station.
• Own a piece of Deputy through our Employee Share Ownership Plan (ESOP).
• Work from home stipend to help you get set up and succeed from home.
• Benefit from our employee pension matching programme.
• Access private health and dental insurance.
• Take paid parental leave to support you and your family.
• Enjoy additional leave days — including study assistance, celebration days and volunteering.
• 25 days’ holiday plus bank holidays.
• Feel secure with our income protection scheme for long-term absence due to illness or injury.
• Get involved with our global working groups; designed for collaboration, belonging and connection.
• Connect over weekly office lunches, social gatherings and industry events.

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspectives and skills.