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- Tasks: Lead community initiatives to enhance buyer engagement and retention at eBay.
- Company: Join DEPT, a pioneering digital agency with a commitment to innovation and social impact.
- Benefits: Enjoy flexible hybrid working, private healthcare, and enhanced family-friendly policies.
- Why this job: Be part of a vibrant community-focused team making a real difference in buyer experiences.
- Qualifications: 5+ years in community management or ecommerce, with strong leadership and analytical skills.
- Other info: DEPT values diversity and offers a supportive environment for all backgrounds.
The predicted salary is between 48000 - 72000 £ per year.
This is a fixed term contract until 31st December 2025.
This role is part of our eBay Inhouse team, where you will be employed by DEPT and embedded into eBay\’s global In-House Marketing Team.
JOB PURPOSE
The Senior Manager, Buyer Success – Community Focus will spearhead the development and execution of the \’Community\’ workstream in the Buyer Success team. As part of the global Buyer Success initiative, ensuring we are creating seamless experiences for our customers which spark joy and in turn drive retention. This role is pivotal in ensuring that our community-driven initiatives for Buyers, including auctions, social commerce, content syndication, and new innovative programs, effectively enhance buyer retention and engagement. The ideal candidate is a strategic thinker with a passion for community building and a track record of driving successful buyer engagement strategies.
KEY RESPONSIBILITIES
- Community Strategy Development : Develop and implement a comprehensive community strategy that leverages auctions, social commerce, content syndication and more to drive buyer retention and engagement.
- Program Management : Lead the execution of community-focused programs, ensuring alignment with overall buyer success goals and driving measurable outcomes.
- Innovative Initiatives : Identify and develop new community-driven initiatives that enhance the buyer experience and foster long-term loyalty.
- Cross-Functional Collaboration : Work closely with marketing, product, and market teams to ensure community initiatives are integrated into broader company strategies and effectively communicated to buyers.
- Performance Analysis : Monitor and analyze the performance of community initiatives, using data-driven insights to refine strategies and improve outcomes.
- Community Engagement : Foster a vibrant and inclusive community environment, encouraging active participation and feedback from buyers.
WHAT WE ARE LOOKING FOR
- Consulting or strategic development and see projects through to implementation. Delivering projects around understanding community and building communities.
- 5+ years of experience in community management, buyer success, or a related ecommerce role, with a focus on retention strategies.
- Proven track record of developing and executing successful community-driven programs.
- Strong understanding of social commerce, auctions, and content syndication.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work collaboratively across departments and influence stakeholders at all levels.
- Strong analytical skills with the ability to interpret data and make informed decisions
- Excellent communication and presentation skills.
- Analytical and strategic thinker
- Highly collaborative
- Ability to adeptly navigate a complex matrix organization by leveraging influencing skills and effective stakeholder management to secure buy-in for proposals and strategies
- Clear communicator
- Able to deliver at pace
- Comfortable with and able to work through ambiguity in order to drive clarity and direction
WE OFFER
- A flexible, hybrid working policy (2 days from the office, depending on location).
- Pension, free private healthcare, mental health support, and company sick pay scheme.
- 26 days paid holiday (plus UK Bank Holidays).
- Help getting you to work with a season ticket loan and cycle to work scheme.
- Enhanced family friendly policies to support new parents.
- Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- Inspirational Talks, bringing the outside in with regular guest speakers and events.
- Learning and Development, supporting your growth with continuous opportunities to learn and advance.
- Buddy Programme : You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
- A reputation for doing good. DEPT® has been a Certified and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual in which employees come together and donate their skills to support local charities.
WHO ARE WE?
We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.
DEPT®is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts.
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Senior Manager, Buyer Success (12 month FTC) employer: Dept
Contact Detail:
Dept Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Buyer Success (12 month FTC)
✨Tip Number 1
Familiarise yourself with eBay's community initiatives and buyer engagement strategies. Understanding their current programmes will help you demonstrate your knowledge during interviews and show how you can contribute to enhancing these efforts.
✨Tip Number 2
Network with professionals in the e-commerce and community management sectors. Attend relevant events or webinars to connect with individuals who may provide insights into the role and potentially refer you internally.
✨Tip Number 3
Prepare to discuss specific examples of successful community-driven initiatives you've led in the past. Highlighting measurable outcomes will showcase your ability to drive buyer retention and engagement effectively.
✨Tip Number 4
Stay updated on trends in social commerce and community building. Being knowledgeable about the latest tools and strategies will position you as a forward-thinking candidate who can bring innovative ideas to the team.
We think you need these skills to ace Senior Manager, Buyer Success (12 month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community management and buyer success. Focus on specific achievements that demonstrate your ability to drive retention strategies and community engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community building and outline how your strategic thinking aligns with the role's objectives. Use examples from your past experiences to illustrate your capabilities.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data to inform decisions or improve community initiatives. This will show your ability to monitor and analyse performance effectively.
Highlight Cross-Functional Collaboration: Emphasise any experience you have working collaboratively across departments. Mention specific projects where you influenced stakeholders and integrated community initiatives into broader strategies.
How to prepare for a job interview at Dept
✨Understand the Community Focus
Make sure you have a solid grasp of what community-driven initiatives entail. Familiarise yourself with eBay's current strategies around auctions, social commerce, and content syndication. Being able to discuss these topics confidently will show your passion for community building.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your success in community management and buyer engagement. Highlight any innovative programs you've led and the measurable outcomes they achieved, as this aligns directly with the job's key responsibilities.
✨Emphasise Collaboration Skills
This role requires cross-functional collaboration, so be ready to discuss how you've worked with different teams in the past. Share instances where your ability to influence stakeholders led to successful project outcomes, showcasing your interpersonal skills.
✨Be Data-Driven
Since performance analysis is crucial for this position, come prepared to talk about how you've used data to inform your strategies. Discuss any tools or methods you've employed to monitor community initiatives and how you've adapted based on insights gained.
