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- Tasks: Manage client relationships and oversee integrated marketing campaigns.
- Company: Join DEPT, a pioneering digital agency with a focus on innovation and creativity.
- Benefits: Enjoy flexible hybrid working, 26 days holiday, healthcare, and mental health support.
- Why this job: Be part of a dynamic team that values creativity and personal growth while making an impact.
- Qualifications: Experience in multi-channel marketing, strong organisational skills, and a passion for learning.
- Other info: Diversity and inclusion are at our core; everyone is encouraged to apply!
The predicted salary is between 36000 - 60000 £ per year.
This is a 12 month fixed term contract. This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!
JOB PURPOSE
As a Senior Account Manager you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign, review, and deploy creative as well as manage the overall agency workload in partnership with the rest of the team. You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity.
KEY RESPONSIBILITIES
- Manage, draft and review client briefs
- Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
- Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
- Clearly and effectively distill and transfer client feedback to designers, copywriters
- Prioritising workloads for the team, and escalating when needed
- Ensure client requirements are met whilst protecting DEPT brand values
- Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
- Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
- Ensure high standards are maintained and add value wherever possible
- Ensure success criteria are met and projects are delivered to time and to budget
- Maintain a good knowledge of all DEPT products and services and actively promote them to clients
- Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
- Work with the team to determine and test creatives across client owned channels
WHAT WE ARE LOOKING FOR
- Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
- Extremely organised, with the ability to manage multiple projects simultaneously
- You are ambitious with the ability to think strategically, contribute something new to the agency
- Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
- Highly motivated to learn, grow and improve
- Personable, approachable demeanor and motivating team player
- Moderate understanding of production and interactive processes
- Excellent oral and written communication skills
- Superb planning and organisation ability
- Ability to manage and develop client and supplier relationships
- Basic understanding of financials to effectively manage budgets
WE OFFER
- Healthcare with Vitality or Medicash
- 26 days’ holiday exclusive of bank holidays
- Mental health support
- Company pension scheme with The People’s Pension
- Enhanced family friendly policies
- A flexible, hybrid working policy
- Ride to work scheme
- Possibilities to do what you do best and to develop your skills further with training, development and certifications
- Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT
- Global Annual which cadets can donate their skills to support local charities
- Other soft benefits including, refreshments provided in the office and a social calendar with weekly and monthly events on a team or agency level
WHO ARE WE?
We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.
DIVERSITY, EQUITY & INCLUSION
At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Senior Account Manager (12 month FTC) employer: Dept
Contact Detail:
Dept Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager (12 month FTC)
✨Tip Number 1
Familiarise yourself with DEPT's recent campaigns and clients. Understanding their approach to personalised content will help you speak their language during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of DEPT on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage in your application process.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage multiple projects and client relationships effectively. Highlighting these skills will align well with the responsibilities of the Senior Account Manager role.
✨Tip Number 4
Stay updated on industry trends in digital marketing and personalised content. Being knowledgeable about the latest tools and strategies will not only impress during interviews but also show that you're proactive and passionate about the field.
We think you need these skills to ace Senior Account Manager (12 month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and multi-channel marketing communications. Use specific examples that demonstrate your ability to manage client relationships and deliver successful campaigns.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities outlined in the job description, such as managing client briefs and working collaboratively with creative teams.
Showcase Your Organisational Skills: Since the role requires managing multiple projects simultaneously, provide examples of how you have successfully prioritised workloads and met deadlines in previous positions. This will demonstrate your organisational abilities.
Highlight Your Communication Skills: Effective communication is crucial for this role. Include examples of how you've successfully liaised with clients and team members, ensuring clarity and understanding in your interactions. This will show that you can be a trusted adviser to clients.
How to prepare for a job interview at Dept
✨Know the Company Inside Out
Before your interview, make sure to research DEPT thoroughly. Understand their values, recent campaigns, and the clients they work with. This will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Project Management Skills
As a Senior Account Manager, you'll need to manage multiple projects simultaneously. Be prepared to discuss specific examples of how you've successfully juggled various tasks, met deadlines, and ensured client satisfaction in previous roles.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've effectively communicated with clients and team members to achieve successful outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you've had to manage client expectations or resolve conflicts, and be ready to explain your approach and the results.
