Senior Account Manager (Creative) in London

DEPT is a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We have been certified B Corp and Climate Neutral since 2021.

Job Purpose: This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include ASOS, Just Eat Takeaway, Twitch, TikTok, and The White Company.

Senior Account Managers lead on all the work we deliver for specific clients. We don’t believe in siloed teams – content, technology, media and data overlap in all roles and will work across all four disciplines. Working on projects end to end, Account Managers develop the strategy for the brands they lead and oversee day‐to‐day delivery of that strategy. They will represent Dept to our clients, adding value to relationships beyond organisational skills – we want a mixture of an account manager and a planner, not your typical suit.

You will have the chance to help define and shape the digital strategy for exciting brands. You will be leading a team that delivers compelling content, innovation and media planning across key European markets.

What You’ll Do:

• Develop annual strategies, identifying priorities for the year
• Oversee, project manage and work with teams to develop brilliant digital content (creative, production)
• Manage deliverables from across the business (content, technology, media, data)
• Ensure delivery of work is to the highest possible standard
• Ensure constant innovation across all deliverables
• Contribute to our creative process by sharing your ideas and experiences
• Manage budgets for campaigns and always‐on activity
• Manage client budgeting
• Manage relationships with platforms and partners
• Present work internally and externally
• Complete work to deadline and often under pressure

What You Bring:

• Extensive experience in roles involving account management and strategic planning within digital / social platforms
• Experience developing, managing & overseeing complex creative campaigns
• Experience working on a global brand
• Confident with both brand and conversion/direct-response campaigns
• Experience leading, motivating and coaching team members
• Strong client relationship management skills
• Brilliant written and verbal English communication skills
• Advanced problem‐solving skills
• Excellent organisational / time management skills and high attention to detail
• Excellent presentation skills
• Strong creative skills
• Ability to build and maintain strong relationships with clients
• Ability to react quickly within a fast‐paced environment
• Ability to remain focused under pressure and work under tight deadlines
• Proficient in working with data

We Offer:

• A flexible, hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash)
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme
• EAP scheme
• Ride to work scheme
• Enhanced family friendly policies
• Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks at DEPT.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

Why DEPT? We are a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

Diversity, Equity & Inclusion: At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.