At a Glance
- Tasks: Lead and enhance the office experience across multiple locations while fostering a vibrant culture.
- Company: Join DEPT®, a certified B Corp, working with top brands like Google and Meta.
- Benefits: Enjoy flexible working, healthcare options, and a supportive environment for personal growth.
- Other info: Opportunity for travel and collaboration with diverse teams across global offices.
- Why this job: Be the heartbeat of our agency, creating unforgettable experiences and community connections.
- Qualifications: Strong organisational skills and a passion for enhancing workplace culture.
The predicted salary is between 60000 - 80000 £ per year.
Hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.
JOB PURPOSE
As the Lead of Office Experience for UKI & Global Studios, you'll develop, scale, and safeguard the physical and cultural heartbeat of our agency across our London, Manchester, Dublin, Toronto, and Sydney offices, while directly leading and empowering our Office Experience Team. Your main responsibilities will be split into the following four core areas:
- Culture & Employee Experience: Partner with local leadership and ERGs (Employee Resource Groups) to develop an unforgettable internal calendar, from monthly socials and events to complement our wellness and DE&I initiatives. Establishing unified, global consistency across UKI and Global Studios.
- Workplace Operations & Atmosphere: Designing and maintaining high-vibe, frictionless physical workspaces where our teams can do their best work. Ensuring our designated offices are safe, secure, legally compliant, and structurally sound.
- Team Leadership & Multi-Site Alignment: Directly manage, mentor, and coach the Office Experience team across London, Manchester, Dublin, Toronto, and Sydney.
- Budgeting & Financial Management: Commercial ownership and oversight of operational and cultural budgets across all offices.
In this role, you will bridge the gap between seamless, compliant operations and a vibrant, inclusive agency culture. We need a leader who is equally comfortable presenting a high-level workplace strategy to leadership as they are rolling up their sleeves to help prep the studio for a major client pitch, unpack a delivery, or troubleshoot a front-of-house rush. You aren’t afraid to get your hands dirty to get the job done, and you lead your team by example. If you are a natural host, a brilliant coordinator, and a proactive problem-solver who genuinely loves building community and elevating the daily lives of others, we want you on our team.
WHAT YOU'LL DO
- Workplace Operations & Atmosphere
- Multi-Site Day-to-Day Operations: Oversee the daily setup, aesthetics, operations, and smooth running of our offices to ensure local teams maintain high-quality, welcoming spaces.
- Vendor Management: Manage relationship agreements with key suppliers to ensure high standards are met, and oversee supply inventories across the offices.
- Hands-on Support: Lead by example and step in alongside your local London team during peak hours, large pitches, or busy front-of-house moments.
- Maintenance Escalations: Oversee reactive and preventative maintenance and coordinate repairs across all offices, acting as the senior escalation point for local teams, landlords, and external contractors.
- Health & Safety Compliance: Ensure all designated offices strictly adhere to local health, safety, and fire regulations.
- Culture & Employee Experience
- Agency Events & Socials: Utilise your expertise to lead and direct a vibrant calendar of office events, working collaboratively with local teams to execute monthly socials, holiday parties, and client-facing gatherings.
- Wellness & Inclusivity: Direct office-wide wellness initiatives and support local DE&I efforts to make our workspaces inclusive and welcoming for everyone.
- First-Class Onboarding: Guide the local teams to ensure a seamless, welcoming, and premium onboarding experience for all new hires.
- Team Leadership & Multi-Site Alignment
- People Management: Direct, mentor, and coach the Front of House team members across London, Manchester, Dublin, Toronto, and Sydney to help them grow and succeed in their roles.
- Quarterly Travel: Visit the Manchester and Dublin offices quarterly to connect in person, review operations, and support the local teams on site.
- Performance & Development: Conduct regular 1:1s and performance reviews, empowering your team to take ownership of their local spaces.
- Budgeting & Financial Management
- Budget Ownership: Own and manage the overall operational budgets for all designated offices, ensuring cost-effective spending across facilities, operations, and social events.
- Team Support: Guide and collaborate with the local Front of House teams to track their local spending, reconcile invoices, and flag variances.
- Financial Reporting: Regularly review and report on office expenditures, identifying opportunities for cost savings and operational efficiency.
THE ROLE
- Hours: Monday to Friday, 9:00 am – 6:00 pm.
- Flexibility: Occasional flexibility required outside of core hours to support early morning or evening events.
- Location: Hybrid working, with a minimum of 3 days a week based in our London office.
- Travel: Quarterly visits to our Manchester and Dublin offices to support and align with the local teams.
WHAT YOU'LL BRING
- Highly computer-literate with advanced Microsoft Office (Word, Excel, Outlook, PowerPoint & Keynote are essential).
- Excellent verbal and written communication skills.
- Superb organisational and multitasking skills.
- Ability to take care of highly confidential information.
- Service-oriented and great interpersonal skills.
- Ability to handle multiple tasks effectively in a fast-paced environment.
- Flexible with the ability to adapt to changes in work priorities.
- Someone who is conscientious.
WHAT YOU'LL GET
- Choice of medical healthcare providers (Bupa or Medicash).
- 26 days full-time equivalent (pro-rated accordingly for part-time).
- Company Pension Scheme.
- Employee Assistance Programme.
- Ride to Work Scheme.
- Season Ticket Loan.
- Enhanced family friendly policies.
- EV Car Scheme.
- Workplace Nursery Voucher Scheme.
- Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT®.
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries.
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
WHY DEPT®?
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
Office Experience Lead in London employer: DEPT®
DEPT® is an exceptional employer that fosters a dynamic and inclusive work culture in Greater London, where creativity and collaboration thrive. With a strong focus on employee growth, we offer flexible hybrid working arrangements, comprehensive benefits including a company pension and healthcare options, and generous holiday allowances to ensure a healthy work-life balance. Join us to be part of a forward-thinking team that values diverse perspectives and drives meaningful impact in the world of Paid Media.
StudySmarter Expert Advice🤫
We think this is how you could land Office Experience Lead in London
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like DEPT®.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like DEPT®.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Office Experience Lead in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to DEPT®.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of DEPT®. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at DEPT®
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with DEPT®, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at DEPT®, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for DEPT® could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at DEPT® as they’re likely seeking a candidate who can enhance their workplace culture.
