Account Manager

This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems and drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include ASOS, Just Eat Takeaway, Twitch, TikTok, and The White Company.

JOB PURPOSE

Account Managers lead and manage all of the work we deliver for specific clients. We don’t believe in siloed teams – content, technology, media and data overlap in all roles within the agency. This person will develop the strategy for the brands they lead and oversee day-to-day delivery of that strategy. They will represent DEPT® to our clients, adding value to relationships beyond organisational skills – we want a mixture of an account manager and a planner, not your typical suit.

KEY RESPONSIBILITIES

• Supporting team in developing editorial strategy and always-on content calendars
• Managing the delivery of large number of assets for social media channels
• Experience in handling influencer campaigns
• Develop annual strategies, identifying priorities for the year
• Oversee, project manage and work with teams to develop brilliant digital content (creative, production)
• Ensure delivery of work is to the highest possible standard
• Present work internally and externally
• Manage relationships with platforms and partners
• Manage budgets for campaigns and always-on activity
• Contribute to our creative process by sharing your ideas and experience
• Ensure constant innovation across all deliverables
• Manage deliverables from across the business (content, technology, media, data)
• Lead, motivate and inspire your team

WHAT WE ARE LOOKING FOR

• Account Management experience, ideally including planning & strategy
• Deep understanding of social media channels: TikTok, Instagram, Facebook, YouTube
• Experience in handling local and global markets
• Experience managing campaigns (experience in paid social preferred)
• Experience managing production planning for campaigns
• Experience working on consumer brands
• Confident with both brand and direct-response campaigns
• Experience motivating and coaching team members
• Strong client relationship management skills
• Ability to react quickly within a fast-paced environment
• Proficient in working with data
• Brilliant written and verbal English communication skills
• Advanced problem-solving skills
• Excellent organisational and time management skills with high attention to detail
• Excellent presentation and creative skills

WE OFFER

• A flexible, hybrid working policy (2 days from the office, depending on location)
• An excellent salary based on experience and equal pay policies
• Pension, free private healthcare, mental health support, and company sick pay scheme
• 26 days paid holiday (plus UK Bank Holidays) with the opportunity to buy extra days
• Refreshments are provided in the office all week
• Help getting you to work with a season ticket loan and cycle to work scheme
• Enhanced family friendly policies to support new parents
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations
• Inspirational Talks, bringing the outside in with regular guest speakers and events
• Learning and Development, supporting your growth with continuous opportunities to learn and advance
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT®
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Be part of our digital future. We may be spread across the world, but we all work together as one team. Inspiring each other, collaborating, innovating, and creating together.