Senior Organic Social Analyst in London

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include ASOS, Just Eat Takeaway, Twitch, TikTok, and The White Company.

Here at DEPT®, we are proud of the award-winning, creative campaigns and content that we produce for a range of exciting and well-known brands and we believe that our Media Team is pivotal in the success of those campaigns. Our Media Team is made up of both paid and organic media specialists and we are looking for a Senior Social Analyst to join the team!

Responsibilities

• Lead, manage, and inspire a high-performing team, providing ongoing mentorship and guidance;
• Partner with senior leadership (Head of Paid Social, Head of Digital Strategy, and Head of Media Strategy) to shape long-term media strategies, define tactical plans, and ensure excellence across planning and execution;
• Serve as a senior strategic advisor to key clients, offering direction on strategy, performance optimisation, and cross-channel planning while fostering strong, trust-based relationships;
• Drive team development by designing and initiating training and upskilling programmes to elevate overall team capabilities;
• Develop reporting frameworks to ensure accurate, timely delivery of performance insights aligned with client objectives, including audit and data-quality checks;
• Lead the vision for data utilisation, defining how cross-platform insights, client analytics, and content performance can inform smarter content creation, distribution, and optimisation;
• Leverage social listening tools to monitor brand sentiment, trends, and emerging conversation topics, translating insights into actionable creative opportunities;
• Champion innovation, continuously improving reporting processes, exploring new technologies, and introducing enhanced methodologies to strengthen our analytical and strategic capabilities;
• Contribute strategic insights across content, technology, media, and data to support broader business initiatives and enhance cross-functional alignment;
• Present work confidently to both internal and external stakeholders, acting as a senior representative of the team and a trusted expert.

What we are looking for

• Proven experience in a social media analytics role within a digital or creative agency, or in-house at a consumer-focused brand;
• Inspirational leadership style, able to foster a proactive, energised, and collaborative team culture;
• Exceptional client relationship management skills, including experience partnering directly with senior-level stakeholders on strategic initiatives;
• Deep understanding of the digital and social landscape, with awareness of industry shifts and evolving client needs;
• Expert knowledge of major social platforms and the performance metrics, analytics tools, and data points that underpin them;
• Advanced reporting proficiency across platforms such as TikTok, Facebook/Instagram, Snapchat, YouTube, and X/Twitter, and familiarity with Google Analytics or similar tools;
• Hands-on expertise with social listening tools, including platforms like Pulsar and Brandwatch;
• Advanced Excel/Google Sheets skills, with the ability to build structured, scalable analysis;
• Exceptional time management and organisational skills, paired with strong attention to detail;
• Understanding of social-first creative development, and how data can inform and enhance creative strategies;
• Ability to design and evolve reporting methodologies, ensuring frameworks remain innovative, insightful, and aligned with client objectives.

We offer

• A flexible, hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash)
• 25 days holiday plus