Account DirectorLondon, Manchester, hybridThis role is part of our Personalised Content team. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more! JOB PURPOSEAs Account Director, you will own senior client relationships within your workstreams and be accountable for the successful delivery of a wide variety of substantial, integrated campaigns, involving multiple stakeholdersYou will be required to manage teams to deliver creative briefs across B2C and B2B creative campaigns, from start to finish. As well as planning and managing the overall team workload in partnership with account managers and creative teams, you will build trusted partnerships with clients. This position will be working on one of our biggest ecommerce clients and will have a focus on UK & German markets and so German language skills will be a big bonus! Strong interpersonal skills are crucial as you will be working closely with multiple, client-side stakeholders, senior leadership teams and cross-functional internal teams including designers, copywriters, account managers to deliver campaigns; which are profitable without compromising the creative integrity. KEY RESPONSIBILITIESDelivery Oversee the successful delivery of B2B and B2C CRM creative campaigns across your accountManage larger client briefs from start to finish, ensuring successful delivery to client deadlines across multiple campaigns. Resource planning, factoring best fit, commercial impact and client needs Build and improve project management tools and documentation Accountability of workstream deadlines and quality assurance SLAs being met Account Direction Communicate account-wide priorities and strategic direction to ensure alignment with overarching business objectives.Leverage the full DEPT service proposition to design and deliver innovative solutions for complex client needs.Architect and implement operational processes to enhance account efficiency and streamline day-to-day delivery.In collaboration with Group Account Director, drive Quarterly Business Reviews (QBRs) by demonstrating deep expertise in client strategy, brand positioning, and audience challenges.Communication: Build excellent working relationships with key clients - regular meetings, planning, briefing, evaluation. Manage conversations and resolve issues confidently and diplomaticallyTranslate complex briefs into clear, actionable ones for internal teams Commerciality Own the financial reporting against the account you work on - weekly, monthly and quarterly reporting of burn to support internal and client conversations. Oversee the commercial health of your workstream, managing resource planning, scope, and profitability.Accountable for accurate account burn and capacity reporting providing clear performance narratives and recommendations to senior stakeholders. Monitor team time and burn reports weekly, ensuring accurate tracking and effective servicing levels.Drive business development by identifying opportunities and flagging upsell opportunities within existing accounts.Responsible for project costing, producing Statements of Work (SOWs) and project plans to ensure scope creep is managed. Management and leadershipLine Manage 4-5 client services, directly & indirectly and remain accountable for their performance and development. Delegate and allocate responsibilities efficiently to manage projects end to end. Match project tasks with opportunities for development so that employee potential is utilised to the maximum. WHAT WE ARE LOOKING FORExperience delivering a broad range of multi-channel marketing communications including digital and direct. Someone who’s able to lead by example, mentor teams and instil critical thinking and nuanced client services skills, as well as delegate effectively. Extremely organised, with the ability to manage multiple projects simultaneously. Excellent negotiator with good networking ability. Resource management skills and ability to handle complex issues. German language skills are a big plus, but not necessaryWE OFFERA flexible, hybrid working policy (2 days from the office, depending on location).Pension, free private healthcare, mental health support, and company sick pay scheme.26 days paid holiday (plus UK Bank Holidays).Help getting you to work with a season ticket loan and cycle to work scheme.Enhanced family friendly policies to support new parents.Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.Learning and Development, supporting your growth with continuous opportunities to learn and advance.Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT.Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. DIVERSITY, EQUITY & INCLUSION At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.Want to know more about our dedication to diversity, equity, and inclusion?
Account Manager - German Speaking - FTC in London employer: Dept Agency
At DEPT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. With a flexible hybrid working policy, comprehensive benefits including private healthcare and enhanced family-friendly policies, and a strong commitment to employee growth through continuous learning opportunities, we empower our team to thrive. Join us to work with inspiring clients and be part of a certified B Corp that values diversity, equity, and inclusion, making a meaningful impact in the world of marketing and technology.
