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- Tasks: Manage diverse client accounts and deliver integrated marketing campaigns.
- Company: Join DEPT, a pioneering digital agency known for innovative solutions and a commitment to sustainability.
- Benefits: Enjoy flexible hybrid working, 26 days holiday, private healthcare, and continuous learning opportunities.
- Why this job: Be part of a dynamic team that values creativity, collaboration, and personal growth while working with global clients.
- Qualifications: Experience in multi-channel marketing, excellent organisational skills, and a passion for learning and innovation.
- Other info: DEPT is a Certified B Corp, promoting diversity and inclusion in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!
JOB PURPOSE
Working on one of our newest accounts, the Senior Account Manager will be leading on content delivery across our clients website and email marketing campaigns. This role involves leading designers, copywriters and content strategists to create assets at scale, enabling the brand to communicate effectively on both B2C and B2B levels within the high-end market.
You will be required to forward plan resource requirements with client stakeholders, manage client briefs, plan, assign, review, and deploy creative as well as manage the overall agency workload in partnership with the rest of the team.
The Senior Account Manager will also actively identify and pursue new opportunities to expand the account, leveraging a deep understanding of the client\’s business and DEPT \’s services.
You will be working closely with Designers, Copywriters, Content Strategists and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity.
KEY RESPONSIBILITIES
- Manage, draft and review client briefs
- Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
- Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
- Collaborate with clients on quarterly resource requirements
- Report on resource spend each month
- Clearly and effectively distill and transfer client feedback to designers, copywriters
- Prioritising workloads for the team, and escalating when needed
- Ensure client requirements are met whilst protecting DEPT brand values
- Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
- Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
- Ensure high standards are maintained and add value wherever possible
- Ensure success criteria are met and projects are delivered to time and to budget
- Maintain a good knowledge of all DEPT products and services and actively promote them to clients
- Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
- Work with the team to determine and test creatives across client owned channels
WHAT WE ARE LOOKING FOR
- Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
- Extremely organised, with the ability to manage multiple projects simultaneously
- You are ambitious with the ability to think strategically, contribute something new to the agency
- Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
- Highly motivated to learn, grow and improve
- Personable, approachable demeanor and motivating team player
- Moderate understanding of CRM and email marketing
- Excellent oral and written communication skills
- Superb planning and organisation ability
- Ability to manage and develop client and supplier relationships
- Basic understanding of financials to effectively manage budgets
WE OFFER
- A flexible, hybrid working policy (2 days from the office, depending on location).
- Pension, free private healthcare, mental health support, and company sick pay scheme.
- Help getting you to work with a season ticket loan and cycle to work scheme.
- Enhanced family friendly policies to support new parents.
- Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- Inspirational Talks, bringing the outside in with regular guest speakers and events.
- Learning and Development, supporting your growth with continuous opportunities to learn and advance.
- Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT.
- A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.
WHO ARE WE?
We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.
DEPTis committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
DIVERSITY, EQUITY & INCLUSION
At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .
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Senior Account Manager (6 month FTC) employer: DEPT®
Contact Detail:
DEPT® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager (6 month FTC)
✨Tip Number 1
Familiarise yourself with DEPT's recent campaigns and clients. Understanding their approach to hyper-personalised digital communications will help you speak their language during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of DEPT on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the Senior Account Manager position.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple projects and client relationships in the past. Being able to share specific instances where you've demonstrated organisational skills and strategic thinking will set you apart from other candidates.
✨Tip Number 4
Showcase your adaptability by discussing experiences where you've had to think on your feet or solve problems proactively. This aligns perfectly with the dynamic nature of the role and will highlight your suitability for the fast-paced environment at DEPT.
We think you need these skills to ace Senior Account Manager (6 month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in multi-channel marketing communications. Emphasise your ability to manage multiple projects and your strategic thinking skills, as these are key for the Senior Account Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific clients or campaigns that resonate with you and explain how your skills can contribute to DEPT's success in delivering integrated campaigns.
Showcase Your Communication Skills: Since excellent communication is crucial for this position, ensure your application reflects your strong oral and written communication abilities. Use clear and concise language, and consider including examples of how you've effectively managed client relationships in the past.
Highlight Adaptability and Problem-Solving: Demonstrate your adaptability and proactive problem-solving skills in your application. Provide examples of situations where you've successfully navigated challenges or worked across various accounts, showcasing your ability to thrive in a dynamic environment.
How to prepare for a job interview at DEPT®
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Account Manager. Familiarise yourself with managing client briefs, overseeing campaigns, and collaborating with creative teams. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Experience
Prepare to discuss your previous experience in delivering multi-channel marketing communications. Highlight specific projects where you've successfully managed multiple accounts or campaigns, and be ready to explain how you overcame challenges along the way.
✨Demonstrate Problem-Solving Skills
Since the role requires proactive problem-solving, think of examples from your past work where you've had to think on your feet. Be prepared to share how you approached these situations and what the outcomes were, showcasing your adaptability and strategic thinking.
✨Build Rapport
As a Senior Account Manager, building strong relationships is key. During the interview, focus on being personable and approachable. Engage with your interviewers, ask questions about their experiences, and show genuine interest in the company culture and values.
