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For Companies At a Glance
- Tasks: Manage and develop customer accounts while driving commercial growth and ensuring top-notch service.
- Company: Depot Connect, a growing and innovative logistics network.
- Benefits: Remote-first role with flexibility, competitive salary, and potential bonuses.
- Why this job: Join a dynamic team and make a real impact in the logistics industry.
- Qualifications: Experience in account management or customer success, strong communication skills, and detail-oriented.
- Other info: Collaborative culture with opportunities for travel across the UK and Europe.
The predicted salary is between 36000 - 60000 £ per year.
The UK Account Manager at Depot Connect will be responsible for managing and developing a portfolio of customer accounts across the UK, with occasional support for European accounts. This role will involve building strong relationships with customers and stakeholders, driving commercial growth, providing operational coordination, and ensuring high-quality customer service delivery.
Responsibilities
- Act as the main point of contact for a defined portfolio of UK customers, with occasional support for European accounts.
- Build strong, trusted relationships with customers and stakeholders across the Depot Connect network.
- Conduct regular Business Reviews (QBRs/MYBRs) to provide performance insights, service updates, and improvement opportunities.
- Meet with customers virtually and in person to understand their operational needs and goals.
- Identify new opportunities, efficiencies, and value-add solutions to grow wallet share within existing accounts.
- Explore innovative ways to generate new business and deliver enhanced value to customers.
- Assist in creating tailored proposals, commercial documents, and solution presentations.
- Maintain accurate customer information, activities, opportunities, and forecasts in Salesforce.
- Provide regular reporting, pipeline updates, and customer insights to support commercial decision-making.
- Prepare presentations, meeting packs, proposals, and follow-up documentation.
- Support operational tasks to ensure smooth account operations and effective customer communication.
- Assist the VP of Commercial with customer insights, project coordination, and strategic initiatives.
Qualifications
- Experience in Account Management, Customer Success, or a commercial role within logistics, supply chain, warehousing, 3PL/4PL, or related industries.
- Strong relationship-building and communication skills across all stakeholder levels.
- Organised, detail-focused, and capable of managing multiple accounts and priorities.
- Proficient in presenting, running business reviews, and developing customer proposals.
- Familiarity with Salesforce pipeline management and reporting.
- Commercially minded, proactive, and able to identify growth opportunities.
- Willingness to travel across the UK and occasionally Europe.
What We Offer
- A remote-first role with flexibility and autonomy.
- Key role in a growing, innovative logistics network.
- Collaborative and supportive team culture.
- Competitive salary, benefits package, and potential bonuses.
UK Account Manager in Manchester employer: Depot Connect International
Contact Detail:
Depot Connect International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and have some examples ready that showcase your skills in account management and customer success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us at Depot Connect. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace UK Account Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the UK Account Manager role. Highlight your experience in account management and how it aligns with our needs at Depot Connect. We want to see how you can build strong relationships and drive commercial growth!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your relationship-building abilities and your knack for identifying growth opportunities. We love seeing real-life applications of your talents!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Make sure to include all relevant information without unnecessary fluff – we’re busy folks!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Depot Connect!
How to prepare for a job interview at Depot Connect International
✨Know Your Accounts
Before the interview, take some time to research Depot Connect and its customer base. Understand their key accounts and any recent news or developments in the logistics sector. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Relationship-Building Skills
Prepare examples of how you've successfully built relationships with customers in previous roles. Think about specific situations where you turned a challenging relationship into a positive one. This will highlight your ability to connect with stakeholders and drive commercial growth.
✨Be Ready for Business Reviews
Since conducting Business Reviews is part of the job, practice presenting insights and performance metrics clearly and confidently. You might even want to prepare a mock presentation to showcase your skills in delivering service updates and improvement opportunities.
✨Demonstrate Proactivity
Think of instances where you've identified new opportunities or efficiencies in your past roles. Be ready to discuss how you can apply this proactive mindset at Depot Connect to enhance customer value and grow wallet share within existing accounts.
