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For Companies At a Glance
- Tasks: Manage customer accounts and build strong relationships while driving commercial growth.
- Company: Depot Connect International - a growing logistics network with a supportive culture.
- Benefits: Remote-first role, competitive salary, flexible hours, and potential bonuses.
- Why this job: Join an innovative team and make a real impact in the logistics industry.
- Qualifications: Experience in account management or customer success, strong communication skills.
- Other info: Opportunity for career growth and collaboration across teams.
The predicted salary is between 28800 - 48000 £ per year.
Depot Connect brings together a connected network of trusted partners and logistics specialists, giving customers the infrastructure and support they need to operate efficiently and scale with confidence. Our mission is to streamline operations, deliver real value, and simplify complexity across the supply chain. As we continue expanding across the UK and Europe, we are looking for an Account Manager to strengthen customer relationships, support growth, and help deliver an outstanding experience across our network.
Role Overview
The Account Manager will manage and develop a portfolio of customer accounts across the UK, while providing additional support to European customers when required. This remote role blends relationship management, commercial growth, operational coordination, and a commitment to delivering exceptional customer value. You will collaborate closely with our partners, customers, and internal teams to ensure Depot Connect consistently delivers a high-quality, reliable service.
Key Responsibilities
- Account Management & Customer Partnership: Act as the main point of contact for a defined portfolio of UK customers, with occasional support for European accounts. Build strong, trusted relationships with customers and stakeholders across the Depot Connect network. Organise and deliver regular Business Reviews (QBRs/MYBRs), including performance insights, service updates, and opportunities for improvement. Meet with customers virtually and in person (as required) to understand their operational needs and goals.
- Commercial Growth & Value Delivery: Grow wallet share within existing accounts by identifying new opportunities, efficiencies, and value-add solutions. Explore innovative ways to generate new business and deliver enhanced value to customers across logistics, warehousing, and fulfillment. Support the creation of tailored proposals, commercial documents, and solution presentations. Work cross-functionally with Operations, Commercial, Marketing, and Partner teams to deliver end-to-end solutions.
- Salesforce & Reporting Excellence: Maintain accurate and up-to-date customer information, activities, opportunities, and forecasts in Salesforce. Provide regular reporting, pipeline updates, and customer insights to inform operational decisions.
- Operational & Administrative Support: Prepare presentations, meeting packs, proposals, and follow-up documentation. Carry out administrative tasks to ensure smooth account operations. Support the VP of Commercial with customer insights, project coordination, and strategic initiatives.
Skills & Experience
- Experience in Account Management, Customer Success, or a commercial role within logistics, supply chain, warehousing, 3PL/4PL, or related industries (preferred).
- Strong relationship-building and communication skills across all stakeholder levels.
- Organised, detail-focused, and confident managing multiple accounts and priorities.
- Skilled in presenting, running business reviews, and developing customer proposals.
- Comfortable using Salesforce pipeline management and reporting.
- Commercially minded, proactive, and capable of identifying opportunities for growth.
- Willingness to travel as required across the UK and occasionally Europe.
What We Offer
- A remote-first role with flexibility and autonomy.
- The opportunity to play a key role in a growing, innovative logistics network.
- Collaborative and supportive team culture.
- Competitive salary and benefits package, potential bonuses.
UK Account Manager employer: Depot Connect International - EU & UK
Contact Detail:
Depot Connect International - EU & UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have a lead on that perfect Account Manager role!
✨Tip Number 2
Prepare for virtual meetings as if they were in-person. Dress the part, have your notes ready, and ensure your tech is working smoothly. This shows professionalism and respect for your potential employer's time, making you stand out as a candidate.
✨Tip Number 3
Showcase your relationship-building skills! When you get the chance to chat with recruiters or during interviews, share specific examples of how you've successfully managed accounts and built trust with clients. This will highlight your fit for the Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Depot Connect team. Let’s get you that job!
We think you need these skills to ace UK Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and logistics, and show us how you can build strong relationships with customers.
Showcase Your Skills: We want to see your communication and organisational skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed accounts and delivered value to clients.
Be Authentic: Let your personality come through in your application. We’re looking for someone who’s not just qualified but also a great fit for our team culture. Don’t be afraid to show us what makes you unique!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Depot Connect International - EU & UK
✨Know Your Accounts
Before the interview, research Depot Connect's existing customer accounts and their operations. Understand their challenges and how you can add value. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Relationship Skills
Prepare examples of how you've built strong relationships in previous roles. Be ready to discuss specific instances where your communication skills led to successful outcomes. This is crucial for an Account Manager role, so make it count!
✨Be Ready with Insights
Think about how you would conduct a Business Review. Prepare insights or suggestions on how Depot Connect could improve customer experiences or operational efficiencies. This demonstrates your strategic thinking and commitment to delivering exceptional value.
✨Familiarise Yourself with Salesforce
Since maintaining accurate records in Salesforce is part of the job, brush up on your knowledge of the platform. If you have experience using it, be prepared to discuss how you've leveraged it to manage accounts effectively.
