Client Lead Director , Chief Client Office

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact.

We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

The impact you will have in this role:

Being a member of the EMEA Client Coverage team, Client Leads are trusted strategic partners, value drivers, industry experts, enterprise connectors and courageous innovators. As the interlock with our clients and our products, platforms and support services, the Client Lead’s role is to pro-actively build and influence client relationships resulting in elevated relationships, increased revenues and improved client experience/satisfaction within a managed account base and/or territory. The Client Lead actively works with senior management, platform growth, product, operations, integration and marketing teams to ensure deliverability for the client community. They act as Single Point of Contact coordinating all DTCC activity within the account(s). Clients include investment managers, broker/dealers, IMOs and custodians.

Client/ Territory Lead Primary Responsibilities:

• Accountable for the front-to back strategic and commercial relationship with clients and provide an “air traffic control” perspective across all functions
• Responsible for elevating key client relationships, increasing client satisfaction, retaining existing revenue, increasing commercial opportunities, driving innovation and bringing “all of DTCC” to clients
• Act as the key interface-point and link between our clients and our capabilities
• Orchestrate additional DTCC activities into the account, improving client experience and driving revenue.
• Establish and maintain near and long-term strategic account and territory plans
• Pro-actively develop and broaden relationships and engage at senior levels within our Tier 1 clients with confidence and integrity.
• Build multiple networks of relationships within key accounts and with industry participants
• Demonstrate the capability to engage at high level strategic and operational agendas, being able to clearly articulate DTCC strategies, solutions and capabilities to our clients and at industry/client events and relate them to client/industry needs.
• Present and clearly articulate the business drivers and strategic direction of our key clients internally to DTCC senior management.

Qualifications:

• Bachelor's degree preferred or equivalent experience

Talents Needed For Success:

• Minimum 10 years’ experience successfully managing relationships across a portfolio of Key Clients in the Financial Services sector
• Highly organized and efficient at managing day to day business with multiple competing priorities
• Deep understanding of post trade landscape and DTCC’s role in it.

We offer top class training and development for you to be an asset in our organization! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us: With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.