At a Glance
- Tasks: Design user experiences that enhance customer support and simplify interactions on Depop.
- Company: Join Depop, a vibrant peer-to-peer fashion marketplace with a mission for circular fashion.
- Benefits: Enjoy health perks, flexible working, generous leave, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to equal opportunities and continuous improvement.
- Why this job: Make a real impact in the fashion industry while shaping delightful user experiences.
- Qualifications: Experience in UX/UI design for web and mobile, with a strong portfolio.
The predicted salary is between 60000 - 80000 £ per year.
Depop is a peer‑to‑peer circular fashion marketplace where anyone can buy, sell and discover secondhand fashion. Our mission is simple: to make fashion circular by making secondhand as exciting and rewarding as buying new. Founded in 2011, Depop’s diverse community has helped move resale into the mainstream. Today, more than 56 million registered users come to Depop to find great value, express their own personal style and give clothes a longer life. Our team is headquartered in London, with offices in New York. In 2021, Depop became a wholly‑owned subsidiary of Etsy and continues to operate as a standalone company. We’re proud to be an equal‑opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.
We are looking for a Senior Product Designer to join the Customer Experience (CX) team. This role will help realise our north‑star vision for CX whereby Depop’s Support becomes a delightful moment that builds trust and creates loyal users who advocate for Depop.
Responsibilities- Craft Strategy and Vision: collaborate with the product trio to define and evolve the strategy for customer support, aligning with user needs and Depop’s overarching goals.
- Drive Vision‑Aligned Design: design experiences that simplify and enhance Depop's customer support ecosystem, including our Help Centre, dispute resolution processes, and reporting functionalities.
- Optimise In‑App and Web Channels: synthesize qualitative and quantitative data to expand and refine the support experience.
- Develop Cross‑Functional Collaboration: build tools and features that empower not only users but also support agents, and work closely with stakeholders to agree on service design processes that underpin the user’s experience.
- Experience designing user experiences for web, iOS and Android.
- Good understanding of mobile and desktop UX and UI patterns.
- Demonstrated experience with end‑to‑end product design (UX & UI).
- Proficiency in UX/UI tools such as Figma and Sketch.
- Effective prototyping skills (Figma, Protopie, Principle or equivalent).
- A portfolio showing high quality, thoughtful UX and UI work.
- Ability to translate user research, testing and data insight into design directives.
- Ability to convey compelling arguments about design proposals.
- Experience with service design methodologies and mapping end‑to‑end journeys across channels and touchpoints.
- Proven ability to solve complex interaction design challenges and excellent visual design skills.
- Ability to design flows that simplify and distil complex actions into usable interfaces.
- Understanding of e‑commerce and/or marketplace dynamics, including platform‑to‑user and user‑to‑user interactions.
- Health & Mental Wellbeing: PMI and cash plan healthcare access with Bupa. Subsidised counselling and coaching with Self Space. Cycle to Work scheme with options from Evans or the Green Commute Initiative. Employee Assistance Programme (EAP) for 24/7 confidential support. Mental Health First Aiders across the business for support and signposting.
- Work/Life Balance: 25 days annual leave with option to carry over up to 5 days. 1 company‑wide day off per quarter. Impact hours: up to 2 days additional paid leave per year for volunteering. Fully paid 4‑week sabbatical after 5 years of consecutive service. Flexible Working: MyMode hybrid‑working model with Flex, Office‑Based, and Remote options (role‑dependent). All offices are dog‑friendly. Ability to work abroad for 4 weeks per year in UK tax treaty countries.
- Family Life: 18 weeks of paid parental leave for full‑time regular employees. IVF leave, shared parental leave, and paid emergency parent/carer leave.
- Learn & Grow: Budgets for conferences, learning subscriptions and more. Mentorship and programmes to upskill employees.
- Your Future: Life Insurance (financial compensation of 3× your salary). Pension matching up to 6% of qualifying earnings.
- Depop Extras: Employees enjoy free shipping on their Depop sales within the UK. Special milestones are celebrated with gifts and rewards.
Senior Product Designer employer: Depop
Depop is an exceptional employer that champions a vibrant and inclusive work culture, offering a unique opportunity to contribute to the circular fashion movement from its London headquarters. With a strong focus on employee wellbeing, flexible working arrangements, and generous benefits such as paid parental leave and professional development budgets, Depop fosters an environment where creativity thrives and personal growth is encouraged. Join us in making secondhand fashion exciting and rewarding while enjoying a supportive community dedicated to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Depop for a Senior Product Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Depop before they go live!
We think you need these skills to ace Senior Product Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Product Designer at Depop, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Depop does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Depop. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Depop.
How to prepare for a job interview at Depop
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Depop, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Depop might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Depop!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Depop is looking for.
