Depop is seeking a Senior Process Specialist to join the Community Experience team and support the Continuous Improvement function. You will own scoped process improvements from identification through design, implementation and measurement, to boost agent effectiveness and the community experience.
Collaborating with Product Ops, Training, QA and CX Specialists, you will translate product and policy changes into clear, agent-friendly guidance and maintain CX documentation across tools, ensuring
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Senior Process Optimization & CX Specialist employer: Depop
Depop is an exceptional employer that fosters a collaborative and innovative work culture, allowing Senior Backend Engineers to thrive in a dynamic environment. With a focus on employee growth, we offer opportunities for professional development and the chance to work on impactful projects that serve millions of users. Our remote flexibility ensures that you can balance your work and personal life while being part of a forward-thinking team based in London or anywhere in the UK.
