At a Glance
- Tasks: Lead the Core Payments team to enhance user experience and ensure compliance.
- Company: Join Depop, a vibrant peer-to-peer fashion marketplace revolutionising secondhand shopping.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Other info: Be part of a diverse team committed to innovation and inclusivity.
- Why this job: Make a real impact in the fast-paced world of payments and e-commerce.
- Qualifications: Experience in product management and strong analytical skills required.
The predicted salary is between 56700 - 69300 £ per year.
Company Description
Depop is a peer-to-peer circular fashion marketplace where anyone can buy, sell and discover secondhand fashion.
Our mission is simple: to make fashion circular by making secondhand as exciting and rewarding as buying new.
Founded in 2011, Depop’s diverse community has helped move resale into the mainstream, where buying secondhand is no longer an alternative, but how people of different ages now engage with fashion.
Today, more than 56 million registered users come to Depop to find great value, express their own personal style and give clothes a longer life.
We believe that everything you want already exists, and our role is to help people discover it.
Powered by a team of over 500 people, our company is headquartered in London, with offices in New York.
In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company.
For more information, visit www. depop. com
We aim to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from.
Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve.
We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users.
We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status.
We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.
AI Disclosure: We use AI tools (Google Gemini) to help our team source and review applications for roles with a high volume of applications.
These tools assist our recruiters in identifying great talent but do not replace human decision-making.
At Depop, every hiring decision is made by a human.
If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to adjustments@depop. com.
Role
We are looking for a Product Manager to join the new Core Payments team at Depop.
Core owns the platform, compliance and infrastructure that every payment on Depop depends on: authentication and balance protection, tax and regulatory obligations, the expansion of Depop Payments into new markets, and the reliability and cost of every transaction we process.
It is the foundation the rest of our payments products are built on.
This is a role for a Product Manager who is energised by complex, high-stakes platform problems.
You\'ll own a roadmap that spans expanding Depop Payments into new markets meeting marketplace tax and regulatory reporting obligations as Depop scales, protecting user balances through authentication and MFA, and improving the authorisation rate and cost of every transaction we process.
Some of this work is non-discretionary - compliance obligations that have to happen regardless of product priorities - and some of it is among the highest-leverage growth work at
Depop: operating on Depop Payments drives meaningfully higher checkout conversion, and every market we expand into unlocks new payment methods for buyers and a better payout experience for sellers.
Much of this work is invisible when it\'s done well.
You\'ll work in a product trio with Design and Engineering, and partner closely with Finance, Legal, Tax, Fraud, Trust & Safety, Payments Operations and CX, as well as external partners such as Stripe.
The best outcomes here reduce risk and cost while keeping the experience calm and low-friction for legitimate users.
Responsibilities
- Own the product strategy, roadmap and delivery for Core Payments, spanning market expansion, compliance and tax, authentication and balance protection, and payments reliability and cost.
- Deliver Depop\'s regulatory and tax obligations - such as marketplace reporting requirements and tax infrastructure resilience - working with Legal, Finance and Tax to translate regulation into shippable product work and to manage financial and reputational risk.
- Partner with the fraud team to protect users and their balances by defining and delivering authentication experiences that mitigate account takeover risk while keeping friction light for legitimate users.
- Partner with Payments Operations on authorisation rate and cost optimisation - initiatives like 3DS strategy, payment retry and network enablement - prioritising the product work that unlocks them.
- Champion operational foundations: the data, reporting and internal tooling that operations and support teams rely on to resolve payments issues quickly.
- Make evidence-based prioritisation decisions across a portfolio that mixes growth opportunities, non-discretionary compliance work and platform maintenance, and communicate trade-offs clearly to leadership.
- Define and track success measures such as authorisation rate, cost per transaction and payments P&L.
- Partner with Payment ops to work with external partners and vendors, including payment processors and tax providers.
Requirements
- Experience as a Product Manager shipping products end-to-end, ideally on platform, infrastructure or systems-heavy teams
- Comfort operating in complex, technical domains - able to earn the trust of engineers and understand system-level trade-offs
- Strong analytical skills: fluent in using quantitative data and commercial modelling to size opportunities, prioritise and measure impact
- Experience working cross-functionally with stakeholders beyond the product trio, such as Finance, Legal, Operations or external partners
- Ability to run a roadmap that balances growth initiatives against non-discretionary regulatory or platform work
- Clear written and verbal communication, including translating complex technical or regulatory topics for non-specialist audiences
- Nice to have (but not essential)
- Experience in payments, fintech, or other compliance-heavy or trust-critical product areas
- Familiarity with payment processors (e. g. Stripe), authorisation and interchange economics, or payment method integrations
- Experience with international market expansion, including regulatory, entity or tax considerations
- An understanding of e-commerce and/or marketplace dynamics
- Experience building internal tools or operational and admin products
- Additional Information
- Health + Mental Wellbeing
- PMI and cash plan healthcare access with Bupa
- Subsidised counselling and coaching with Self Space
- Cycle to Work scheme with options from Evans or the Green Commute Initiative
- Employee Assistance Programme (EAP) for 24/7 confidential support
- Mental Health First Aiders across the business for support and signposting
• Work/Life Balance
- 25 days of annual leave with the option to carry over up to 5 days
- Impact hours: Up to 2 days of additional paid leave per year for volunteering
- Fully paid 4-week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.
- Flexible Working: My Mode hybrid-working model with Flex, Office-Based, and Remote options *role-dependent
- All offices are dog-friendly
• Family Life
- For birth parent: 20 weeks of paid parental leave for full-time regular employees
- For non-birth parents: 12 weeks of paid parental leave for full-time regular employees
- IVF leave, shared parental leave, and paid emergency parent/carer leave
• Learn + Grow
- Twice-yearly development chats and yearly performance reviews
- Learning budget
- Upskilling our employees with company-wide training workshops, materials and resources
• Your Future
- Life Insurance (financial compensation of 3x your salary)
- Pension matching up to 6% of full base salary with Aviva
• Depop Extras
- In-office Depop Shop (that’s free!) and a packing station with free delivery.
• Special milestones are celebrated with gifts and rewards!
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Product Manager - Payments employer: Depop
DEPOP is an excellent employer that fosters a collaborative and innovative work culture, where Senior iOS Engineers can thrive while leading architecture for impactful user experiences. Located in Greater London, employees enjoy flexible working options, comprehensive healthcare access, and generous leave policies, all of which support a healthy work-life balance. With opportunities for mentorship and professional growth, DEPOP is dedicated to empowering its team members to make meaningful contributions to the secondhand fashion marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Payments
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Depop!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Depop would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Depop through your school's career services!
We think you need these skills to ace Product Manager - Payments
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager - Payments, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager - Payments position at Depop. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Depop
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
