User Researcher (9 month FTC) in London

Depop is the community-powered circular fashion marketplace where anyone can buy, sell, and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London with offices in New York and Manchester.

Our mission is to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. We believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We are proud to be an equal opportunity employer providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status.

We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have. If due to a disability you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application.

About the Role: We’re looking for a User Researcher to join our UX research team to help us understand our users, their needs, and create delightful user experiences across our product. You’ll be comfortable scoping out, designing, and undertaking robust investigations as well as disseminating actionable insights to help bring the voice of our customers to the core of our organisation and product.

At Depop, research underpins our design process end-to-end. You’ll be working with fellow researchers, designers, product managers, copywriters, and analysts to shape the future of fashion.

Responsibilities:

• Take ownership of end-to-end research delivery; from understanding where our knowledge gaps are, gathering the questions and hypotheses, planning and executing the research, all the way through to analysing and sharing your findings with the team.
• Work closely with product managers, designers, engineers, and other user researchers to generate hypotheses and plans for high-impact research to help us better understand our users and create a better product.
• Lead the research for a product area, suggesting the best approach and methods to use so we’re capturing the right insights that help us grow and develop our product.
• Autonomously carry out research from tactical to strategic using a wide range of research methods e.g. remote interviews, ad-hoc surveys, unmoderated research.
• Collaborate closely with our analytics team to ensure our qualitative insights are enhanced by robust quantitative analysis whenever possible and run some basic quantitative analysis yourself using our internal tools or surveys.
• Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports, or any other method that gets the insights into our decision-making.

Requirements:

• A UX researcher with a strong portfolio demonstrating a wide range of qualitative and quantitative methods e.g. in exploratory, generative, and evaluative research.
• Experienced in delivering autonomously and to high-quality standards.
• Experience in advocating for and delivering UX Research in different environments.
• Effective in seeking out, building, and maintaining strong and trusting relationships with key stakeholders across the business.
• Effective and compelling communicator: Collate and disseminate various threads of insights into easy-to-digest and actionable recommendations.
• You are able to communicate research findings clearly, accurately, and in a compelling way utilising a variety of written and visual formats.
• You thrive in an agile environment that requires multi-tasking.
• Comfortable working with remote peers on a consistent basis.

Additional Information:

• Health & Mental Wellbeing: PMI and cash plan healthcare access with Bupa, subsidised counselling and coaching, Cycle to Work scheme, Employee Assistance Programme (EAP) for 24/7 confidential support.
• Work / Life Balance: 25 days annual leave with the option to carry over up to 5 days, 1 company-wide day off per quarter, flexible working options.
• Family Life: 18 weeks of paid parental leave for full-time regular employees, IVF leave, shared parental leave, and paid emergency parent/carer leave.
• Learn & Grow: Twice yearly development chats and yearly performance reviews, learning budget, upskilling our employees with company-wide training workshops, materials, and resources.
• Your Future: Life Insurance (financial compensation of 3x your salary), pension matching up to 6% of qualifying earnings.