Senior Specialist, Content Moderation in London

We are looking for a Senior Specialist - Content Moderation to strengthen Depop's content moderation operations. You will play a key role in optimising our moderation tooling, improving workflows, and driving initiatives that reduce user pain points while enabling scalable, effective risk detection. Partnering closely with Product, Engineering, Data Science, and CX, Support, Sellers, PR and Comms, you will ensure Depop's moderation ecosystem evolves in line with community needs and company priorities.

This role requires a test‐learn‐adapt mindset, with the ability to pivot between BAU needs and experimentation as priorities shift. We need you to bring a team‐focused approach, working collaboratively within our Trust & Safety team and across other functions. You will ensure we are always solving for the right problems by keeping the user perspective at the centre of decisions, using data analysis and user sentiment to identify, validate, and address key pain points.

Responsibilities

• Lead improvements to Depop's content moderation tooling (primarily Cinder) by designing, testing, and iterating workflows that support accurate, efficient, and scalable moderation.
• Use user sentiment data and feedback to identify friction points, inform improvements, and enhance the overall user experience.
• Apply a test‐learn‐adapt approach to moderation initiatives, ensuring changes are data‐driven and iterated based on impact.
• Partner cross‐functionally with Product, Engineering, Data Science, and CX to scope, prioritise, and implement solutions that improve detection and handling across different risk areas.
• Conduct hands‐on & real‐time data analysis by self‐serving data from Looker and other internal tools to inform decisions and measure outcomes, as well as proactively identify future risks and trends and proactively recommend safeguards around them.
• Support and refine labelling processes to ensure accurate, consistent, and scalable enforcement across multiple risk areas.
• Sample and spot check datasets to identify trends and root causes.
• Document and communicate feature requests, requirements, and workflow improvements to stakeholders clearly and effectively.

Requirements

• Proven experience in Trust & Safety, moderation, or platform integrity roles.
• Familiar with a test, learn, adapt approach in a product environment.
• Strong knowledge of moderation tooling and processes, including designing workflows and optimising for agent efficiency.
• Demonstrated experience in cross‐functional collaboration, ideally with Product, Engineering, and/or Data Science.
• Analytical skills with the ability to self‐serve and interpret data from Looker or similar tools to uncover user pain points and then take action to solve for them.
• Excellent communication skills (both verbal and written), with a proactive approach to sharing updates, flagging issues, and reporting on progress.
• Strong team player who fosters collaboration and transparency across workstreams.
• Demonstrated ability to follow through on responsibilities, ensuring issues are analysed, escalated where necessary, and resolved to completion.
• Comfortable in fast‐paced, ambiguous environments with a mindset of continuous improvement.

Additional information

• Health + Mental Wellbeing: PMI and cash plan healthcare access with Bupa, subsidised counselling and coaching with Self Space, cycle to work scheme with options from Evans or the Green Commute Initiative, Employee Assistance Programme (EAP) for 24/7 confidential support, mental health first aid across the business for support and signposting.
• Work/Life Balance: 25 days annual leave with option to carry over up to 5 days, 1 company‐wide day off per quarter.
• Impact hours: up to 2 days additional paid leave per year for volunteering.
• Fully paid 4‐week sabbatical after completion of 5 years of consecutive service with Depop.
• Flexible Working: MyMode hybrid‐working model with Flex, Office Based, and Remote options role‐dependent. All offices are dog‐friendly. Ability to work abroad for 4 weeks per year in UK tax treaty countries.
• Family Life: 18 weeks of paid parental leave for full‐time regular employees, IVF leave, shared parental leave, and paid emergency parent/carer leave.
• Learn + Grow: budgets for conferences, learning subscriptions, and more. Mentorship and programmes to upskill employees.
• Your Future: Life Insurance (financial compensation of 3x your salary), pension matching up to 6% of qualifying earnings.
• Depop Extras: employees enjoy free shipping on their Depop sales within the UK. Special milestones are celebrated with gifts and rewards.