At a Glance
- Tasks: Lead product strategy for a safe and trusted community on Depop.
- Company: Join Depop, a vibrant peer-to-peer fashion marketplace with a mission for circularity.
- Benefits: Enjoy flexible working, generous leave, and a supportive health programme.
- Other info: Be part of a diverse team that values innovation and inclusivity.
- Why this job: Make a real impact in keeping our community safe while shaping the future of fashion.
- Qualifications: Experience in product management, trust & safety, and a user-focused mindset.
The predicted salary is between 75600 - 92400 £ per year.
Depop is a peer-to-peer circular fashion marketplace where anyone can buy, sell and discover secondhand fashion. Our mission is simple: to make fashion circular by making secondhand as exciting and rewarding as buying new.
Founded in 2011, Depop’s diverse community has helped move resale into the mainstream, where buying secondhand is no longer an alternative, but how people of different ages now engage with fashion. Today, more than 56 million registered users come to Depop to find great value, express their own personal style and give clothes a longer life.
We aim to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users.
Trust is the #1 thing that keeps our community coming back. Without it, circular fashion can't scale. The Trusted Community team exists to make sure users can trust Depop—that what they see is real, who they're dealing with is safe, and every interaction feels fair.
Our mission is to keep the marketplace and every interaction safe: stop harmful content and bad actors reaching users before harm occurs, so the community transacts with confidence and Depop stays compliant. We're shifting from reactive moderation to proactive, risk-based prevention—holding risky listings before they're seen, keeping phishers and scammers away, and tailoring friction to risk so good users barely notice while bad actors hit a wall.
We're looking for a Senior Product Manager to own product for Trusted Community. This is a high-stakes, high-ownership role sitting at the intersection of Trust & Safety, Content Integrity, Risk, Engineering and User Experience.
Responsibilities:
- Strategy & roadmap ownership: Own the vision and roadmap for Trusted Community. Take a broad, ambiguous remit and turn it into a clear, prioritised plan that balances user protection, business growth, cost and friction.
- Trust experience: Build the experience that helps users trust what they see and who they deal with—review and rating systems, trust signals across the shop and listing journey, and in-context education that helps users spot and avoid harm.
- Risk controls: Own risk-based, low-friction controls that stop harm at the source.
- Safe and frictionless infrastructure: Partner with Engineering and Trust Detection Team to consume and shape risk signals.
- Remove harm, protect users: Drive down harm prevalence while protecting genuine sellers from the friction of false positives.
- Cross-functional leadership: Be the connective tissue across Trust & Safety Operations, Fraud Operations, Policy, Legal/Compliance, Trust Detection, Data and CX.
Must-haves:
- Ownership & product thinking: You take a wide, ambiguous remit and own it end to end.
- Data sense: You live and breathe data.
- User-focused mindset: You keep genuine buyers and sellers front of mind.
- Communication & influence: You explain complex trust and risk trade-offs simply to senior stakeholders.
- Resilience & speed: You're comfortable in a fast-scaling environment.
Helpful experience, not required:
- Relevant experience in Trust & Safety, content integrity, fraud, risk or a closely adjacent space.
- Understanding of marketplace dynamics and the unique frictions of peer-to-peer interactions.
- A passion for Depop's mission of circularity and self-expression.
Additional Information:
- Health + Mental Wellbeing: PMI and cash plan healthcare access with Bupa.
- Work/Life Balance: 25 days of annual leave with the option to carry over up to 5 days.
- Flexible Working: MyMode hybrid-working model with Flex, Office-Based, and Remote options.
- Family Life: 20 weeks of paid parental leave for full-time regular employees.
- Learn + Grow: Twice-yearly development chats and yearly performance reviews.
- Your Future: Life Insurance (financial compensation of 3x your salary).
Senior Product Manager - Trusted Community in London employer: Depop
DEPOP is an excellent employer that fosters a collaborative and innovative work culture, where Senior iOS Engineers can thrive while leading architecture for impactful user experiences. Located in Greater London, employees enjoy flexible working options, comprehensive healthcare access, and generous leave policies, all of which support a healthy work-life balance. With opportunities for mentorship and professional growth, DEPOP is dedicated to empowering its team members to make meaningful contributions to the secondhand fashion marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager - Trusted Community in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Depop!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Depop would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Depop through your school's career services!
We think you need these skills to ace Senior Product Manager - Trusted Community in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager - Trusted Community, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager - Trusted Community position at Depop. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Depop
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
