People Operations Advisor (12-month FTC) in London

Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy. Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they're from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We're proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status.

The Role: As a People Operations Advisor, you'll play a key role in supporting employees and managers across Depop. Your focus will be delivering a seamless and positive employee operations experience throughout the Depop journey. You'll be the go-to person for generalist People operations queries, offering clear guidance and advice while keeping employee experience at the forefront of everything you do. Reporting into our People Operations Manager, you'll work closely with the wider People Experience team to manage day-to-day operations and support projects that enhance the employee experience as we continue to scale. This is a great opportunity to grow your career across the People function in a dynamic, fast-paced environment.

Responsibilities:

• Manage the people inbox, covering onboarding and offboarding, visa & immigration, benefits & payroll, policies and processes, and our HRIS (Workday).
• Respond to complex People queries from employees, managers, and cross-functional teams with clarity and empathy.
• Identify opportunities to streamline operational processes and implement self-service solutions via our intranet (The Pod).
• Support all aspects of the employee journey, including probation, promotions, annual reviews, and family leave processes.
• Assist with payroll processing and benefits administration, ensuring accuracy and timely resolution of queries in partnership with Finance and external providers.
• Oversee flexible working requests and the contractor lifecycle, ensuring processes are compliant, consistent, and fair.
• Embed and continuously improve People policies and procedures, ensuring legal compliance and alignment with company values.
• Lead and support People Operations projects, collaborating across internal teams and the wider organisation.
• Support the delivery of Depop's Diversity, Equity & Inclusion objectives and embed Depop's DNA in all People solutions.
• Provide guidance to managers on generalist People operations matters, escalating to People Partners when necessary.

Requirements:

• Proven experience in People Operations, including onboarding/offboarding, visa/immigration, payroll, benefits, and HR policies & processes.
• Strong problem-solving mindset and a "can-do" attitude - comfortable tackling challenges with creativity and initiative.
• Adaptable and agile, able to work in ambiguity while establishing processes that deliver an excellent employee experience.
• High emotional intelligence, empathy, and excellent written/verbal communication skills. Able to explain complex or sensitive information clearly and inclusively.
• Experience advising managers and employees in a People/HR function. CIPD qualification is not required - hands-on experience is highly valued.
• Solid understanding of UK employment law (including immigration); US experience is a plus but not required.
• Comfortable owning queries and driving solutions independently, while escalating where appropriate.
• Experience evolving People policies or processes, or willingness to learn and take initiative.
• Proficiency with tools such as G Suite, Workday, and Slack is advantageous.
• Passion for providing first-class service to employees and managers, with the ability to challenge the status quo to improve processes.
• Experience in a technology scale-up environment is desirable but not essential.

Additional Information:

• Health + Mental Wellbeing: PMI and cash plan healthcare access with Bupa, subsidised counselling and coaching with Self Space, Cycle to Work scheme, Employee Assistance Programme (EAP) for 24/7 confidential support, Mental Health First Aiders across the business for support and signposting.
• Work/Life Balance: 25 days annual leave with option to carry over up to 5 days, 1 company-wide day off per quarter, Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options – role dependant, all offices are dog-friendly, ability to work abroad for 4 weeks per year in UK tax treaty countries.
• Family Life: 18 weeks of paid parental leave for full-time regular employees, IVF leave, shared parental leave, and paid emergency parent/carer leave.
• Learn + Grow: Development discussions to support continuous learning and professional growth, upskilling our employees with company wide training workshops, materials and resources.
• Your Future: Life Insurance (financial compensation of 3x your salary), Pension matching up to 6% of full base salary with Aviva.