IT Manager in London

We are looking for an experienced, hands‐on IT manager to lead Depop's IT team. The team is focused on delivering and managing the tools, solutions, and support that drive productivity, efficiency, and a great user experience for all Depop employees across the UK and US.

As a manager, you will be responsible for the success, wellbeing, and effectiveness of our team of IT professionals, and ensuring the seamless delivery of our IT systems and services. You will play a key role in overseeing and enhancing Depop's information technology systems, creating and executing on a roadmap, and driving strategic initiatives to support the company's growth and innovation. This role will report to the Director of Engineering.

The ideal candidate will be capable of leading and working alongside a multidisciplinary IT team, and will bring experience in:

• Help desk support
• Audio‐visual management
• Systems administration
• Networking
• Workflow automation
• Software‐as‐a‐service (SaaS) management
• Identity and access management
• Regulatory compliance

You’ll partner with people across the business, and our Engineering, People, and Workplace teams in particular. We’re looking for someone who shares a passion for embracing change, coaching and mentoring others, and helping the team to do the great work they do each and every day to help us all get stuff done.

Responsibilities

• Lead and inspire a team of IT professionals, fostering a collaborative and high‐performance working environment.
• Provide mentorship and guidance to team members, promoting their professional development.
• Oversee the design, implementation, and maintenance of the company’s IT infrastructure and software systems.
• Ensure the reliability, security, and scalability of all IT systems, office networks and infrastructure.
• Collaborate with Engineering leadership and business partners to design and deliver IT strategies aligned with the company’s business objectives.
• Identify opportunities for technology innovation and improvements to enhance overall staff productivity and cost efficiencies.
• Manage and coordinate IT projects, ensuring timely delivery within budget, thoughtful change management, and stakeholder communications.
• Work closely with the Security team to implement IT security policies and procedures.
• Evaluate and manage relationships with IT vendors and service providers, and work with the IT Operations and Vendor Management team to negotiate contracts, monitor service levels, and manage budget.
• Build and maintain strong relationships with cross‐functional teams to foster collaboration and delivery of shared projects and objectives.

Qualifications

• Previous experience in leading an IT team, preferably in a startup or high‐growth environment.
• Familiarity with managing and supporting a variety of operating systems and devices (we use macOS and Jamf), access control systems (we use Okta), and people information systems (we use Workday).
• Technical expertise in support, infrastructure, systems administration, and networking, with a heavy emphasis on customer service with the ability to empathise and communicate effectively with end‐users.
• Strong analytical and problem‐solving skills to diagnose and resolve technical issues efficiently, and develop and implement strategies to reduce recurring issues.
• Knowledge of security best practices and maintaining compliance controls.
• Experience capturing metrics and key performance indicators, identify trends, and making data‐driven decisions.
• Demonstrated success in overseeing and managing IT teams, projects, and budgets.
• Great communication and interpersonal skills, and the ability to communicate complex technical information to non‐technical stakeholders.

Additional information

• Health + Mental Wellbeing: PMI and cash plan healthcare access with Bupa, subsidised counselling and coaching with Self Space, Cycle to Work scheme with options from Evans or the Green Commute Initiative, Employee Assistance Programme (EAP) for 24/7 confidential support, Mental Health First Aiders across the business for support and signposting.
• Work/Life Balance: 25 days annual leave with option to carry over up to 5 days, 1 company‐wide day off per quarter, Impact hours: Up to 2 days additional paid leave per year for volunteering, fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.
• Flexible Working: MyMode hybrid‐working model with Flex, Office Based, and Remote options (role dependant), all offices are dog‐friendly, ability to work abroad for 4 weeks per year in UK tax treaty countries.
• Family Life: 18 weeks of paid parental leave for full‐time regular employees, IVF leave, shared parental leave, and paid emergency parent/carer leave.
• Learn + Grow: Budgets for conferences, learning subscriptions, and more, mentorship and programmes to upskill employees.
• Your Future: Life Insurance (financial compensation of 3x your salary), pension matching up to 6% of qualifying earnings.
• Depop Extras: Employees enjoy free shipping on their Depop sales within the UK. Special milestones are celebrated with gifts and rewards!