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- Tasks: Lead a team to enhance customer support experiences in a vibrant fashion platform.
- Company: Community-driven fashion platform with a focus on customer experience.
- Benefits: Generous leave policies, flexible work arrangements, and comprehensive benefits.
- Why this job: Make a real impact on customer experiences while leading a dynamic team.
- Qualifications: Strong people management skills and technical expertise required.
- Other info: Enjoy a balanced work-life culture in a remote setting.
The predicted salary is between 48000 - 72000 £ per year.
A community-driven fashion platform is seeking an Engineering Manager to lead a cross-functional team focused on enhancing customer support experiences. The ideal candidate will manage engineers and work closely with product and engineering leads while ensuring high-quality delivery. Strong people management skills and technical discussions are essential.
This role offers comprehensive benefits, including generous leave policies and flexible work arrangements, fostering a balanced work-life culture.
Engineering Manager, CX — Lead Customer Experience (Remote) in London employer: Depop
Contact Detail:
Depop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Manager, CX — Lead Customer Experience (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at companies you're eyeing. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer experience and team management. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills! When discussing your past experiences, highlight how you've successfully managed teams and improved processes. Use specific examples that demonstrate your impact on customer support experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Engineering Manager, CX — Lead Customer Experience (Remote) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing cross-functional teams and enhancing customer support experiences. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading engineering teams and how you can contribute to improving customer experiences. Let us know what makes you tick!
Showcase Your People Management Skills: Since strong people management skills are essential for this role, share examples of how you've successfully led teams in the past. We love hearing about your approach to fostering collaboration and driving results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Depop
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent projects. Understanding their community-driven approach will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your People Management Skills
As an Engineering Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on conflict resolution, mentorship, and fostering collaboration among cross-functional teams.
✨Prepare for Technical Discussions
Brush up on relevant technical concepts and be ready to discuss them in detail. Think about how you can bridge the gap between engineering and product management, as this role requires strong technical discussions with both teams.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how they measure success in customer experience. This shows your proactive mindset and genuine interest in contributing to their goals.
