Описание
Depop is a peer-to-peer circular fashion marketplace where anyone can buy, sell and discover secondhand fashion. Our mission is simple: to make fashion circular by making secondhand as exciting and rewarding as buying new.
Задачи
- Build and evolve the backend services and APIs behind disputes, returns, auto-cancellation and support automation, from design through to production
- Build and test the integrations that let our AI support look up and act on orders, refunds and shipping
- Work with CX Operations to decide where automation should act on its own and when it should hand off to a person
- Design solutions ahead of delivery for small-to-medium problems, and contribute to the design of larger pieces of work in the team
- Own the health of the services you work on: monitoring, alerting, on-call, fixing what breaks and paying down tech debt
- Work in an experiment-led squad: define hypotheses and success metrics, run A/B tests and ship behind feature flags
- Work closely with Product, Design, Data Science and CX Operations, and with partner teams such as Payments and Shipping when work crosses boundaries
- Take part in code reviews, retros and post-incident reviews, and help teammates get unblocked
Требования
- Solid backend engineering fundamentals and experience delivering production services, mostly on your own
- Proficiency in at least one backend language such as Scala, Java, Kotlin or Python, and willingness to pick up others (most of our services are Scala)
- Experience building secure, reliable APIs used by external systems, including authentication, error handling and safe retries
- Experience with relational databases and data modelling
- Understanding of event-driven or asynchronous systems (queues, scheduled jobs, workflows)
- Good testing habits at unit and integration level
- Experience with CI/CD and production monitoring, and taking part in on-call
- You’ll often own problems end to end, in an area where AI tools keep changing, so you’re comfortable setting your own direction and working things out.
- You measure your work by whether it resolves customer issues, using data to check what’s working and what isn’t
- You explain technical trade-offs in plain terms, share context openly and ask questions when things are unclear
- Будет плюсом: Customer support platforms such as Zendesk, including their apps, APIs or workflows; AI support agents or chatbots: configuring their workflows, or connecting them to backend systems through APIs, tools or function calling; Payments, orders, refunds or shipping domains; Marketplace or e-commerce experience; Running experiments and feature flags with tools such as Optimizely; Kafka or other message brokers, workflow engines, Docker and Kubernetes, AWS and infrastructure-as-code
Условия
- PMI and cash plan healthcare access with Bupa
- Subsidised counselling and coaching with Self Space
- Cycle to Work scheme with options from Evans or the Green Commute Initiative
- Employee Assistance Programme (EAP) for 24/7 confidential support
- Mental Health First Aiders across the business for support and signposting
- 25 days of annual leave with the option to carry over up to 5 days
- Impact hours: Up to 2 days of additional paid leave per year for volunteering
- Fully paid 4-week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.
- Flexible Working: MyMode hybrid-working model with Flex, Office-Based, and Remote options *role-dependent
- All offices are dog-friendly
- For birth parent: 20 weeks of paid parental leave for full-time regular employees
- For non-birth parents: 12 weeks of paid parental leave for full-time regular employees
- IVF leave, shared parental leave, and paid emergency parent/carer leave
- Twice-yearly development chats and yearly performance reviews
- Learning budget
- Upskilling our employees with company-wide training workshops, materials and resources
- Life Insurance (financial compensation of 3x your salary)
- Pension matching up to 6% of full base salary with Aviva
- In-office Depop Shop (that’s free!) and a packing station with free delivery.
- Special milestones are celebrated with gifts and rewards!
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Backend engineer in customer support in London employer: Depop
Depop is an exceptional employer that fosters a collaborative and innovative work culture, allowing Senior Backend Engineers to thrive in a dynamic environment. With a focus on employee growth, we offer opportunities for professional development and the chance to work on impactful projects that serve millions of users. Our remote flexibility ensures that you can balance your work and personal life while being part of a forward-thinking team based in London or anywhere in the UK.
