Trust & Safety Director

Director of Trust & Safety

This role leads Depop’s Global Trust & Safety organization, driving strategy, policy, and moderation to ensure a safe community for our users.

• Core Responsibilities
• Own the strategic vision and operationalisation of Depop’s Global Trust & Safety org.
• Champion Depop’s commitment to user safety by embedding user‑centric perspectives.
• Adopt a product‑led approach into the strategy and decision‑making that shapes trust and safety at scale.
• Help transform Depop’s moderation operations and maximise the impact of our workforce in partnership with internal cross‑functional teams to build next‑generation services.
• Drive alignment on staffing, infrastructure, and tooling investments.
• Anticipate company‑wide vulnerabilities in safety, proactively shape enterprise‑level solutions, and guide the organization through ambiguity and change with resilience and vision.
• Take ownership of developing and driving plans from inception to delivery.
• Develop an understanding of safety issues and the architecture and integration points of Depop’s community safety support processes, products, and policies.
• Keep up‑to‑date on industry trends and emerging issues in the Trust & Safety space.
• Be a thought leader in the Trust and Safety domain, partnering with cross‑functional stakeholders to champion our mission of ensuring that Depop is a safe, trusted space for our community.
• Communicate feedback, challenges, roadblocks, and insights effectively and concisely to appropriate audiences and stakeholders.
• Develop a strong bench of senior leaders, set the tone for equitable people practices, and create an environment that nurtures future leaders.
• Proactively advocate for teams by resolving systemic cross‑organisational challenges.
• Remain calm and effective under pressure and coach teams to navigate and communicate in a fast‑paced and ambiguous environment.
• Required Qualifications
• Significant experience leading teams in Trust & Safety operations in domains such as content moderation, compliance, risk, or authentication.
• Track record of operationalising company vision and strategy into departmental plans and measurable outcomes.
• Critical thinker with the ability to interpret regulatory and policy requirements and translate them into operational processes.
• Proven ability to navigate ambiguity by proactively shaping solutions beyond immediate asks, pressure‑testing strategic assumptions, and guiding teams through complex problem‑solving at scale.
• Effective written and verbal communication and excellent stakeholder management skills.
• Experience working/building relationships with cross‑functional teams – especially Product & Engineering – delivering impact through communication and influencing teams towards achieving goals.
• Inspiring, empathetic and inclusive leader with respect for diversity of thought.
• Strong business acumen, strategic and analytical capabilities with operational rigour and proactive can‑do mentality.
• Comfortable operating in a fast‑changing environment, striking the right balance between speed and accuracy.
• Written and verbal proficiency in English (required) and another European language (preferred).
• Preferred Qualifications
• Experience working in the technology sector or other fast‑paced environment, preferably in a two‑sided marketplace.
• Technology/UGC platforms industry domain expertise.
• Experience with process design, implementation, and improvement.
• Experience in a product‑led environment.

Benefits

• 25 days of annual leave with the option to carry over up to 5 days; up to 2 additional paid days per year for volunteering.
• Fully paid 4‑week sabbatical after 5 years of consecutive service.
• Flexible working model with hybrid, office‑based, and remote options.
• Paid parental leave: 20 weeks for birth parents and 12 weeks for non‑birth parents; IVF leave, shared parental leave, and paid emergency parent/carer leave.
• Health and Mental Wellbeing benefits: PMI and cash plan healthcare access with Bupa, subsidised counselling and coaching with Self Space, EAP for 24/7 confidential support.
• Pension matching up to 6% of base salary with Aviva; life insurance (3x salary).
• Depot Extras: in‑office shop access, free delivery, and other perks.
• Equal Opportunity Employment

We’re proud to be an equal‑opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status.

We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.

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