At a Glance
- Tasks: Design user experiences that enhance customer support and simplify processes.
- Company: Join Depop's innovative Customer Experience team.
- Benefits: Enjoy flexible working, health perks, and generous leave policies.
- Other info: Great opportunities for learning, growth, and career advancement.
- Why this job: Make a real impact on user experience in a dynamic e-commerce environment.
- Qualifications: Experience in UX/UI design for web and mobile platforms.
The predicted salary is between 55000 - 65000 £ per year.
We are looking for a Senior Product Designer to join the Customer Experience (CX) team at Depop. The role will be instrumental in realising our north‑star vision for CX, ensuring that support is a delightful, trustworthy moment for every user.
Responsibilities
- Craft strategy and vision: collaborate with the product trio to define and evolve the customer support strategy, aligning with user needs and Depop’s overarching goals.
- Drive vision‑aligned design: design experiences that simplify and enhance Depop’s support ecosystem, including the Help Centre, dispute resolution processes, and reporting functionalities.
- Optimise in‑app and web channels: synthesize qualitative and quantitative data to expand and refine the support experience.
- Develop cross‑functional collaboration: build tools and features that empower users and support agents, working closely with stakeholders to adopt service‑design processes that underpin the user experience.
Requirements
- Experience designing user experiences for Web, iOS, and Android.
- Good understanding of mobile and desktop UX/UI patterns.
- Demonstrated end‑to‑end product design (UX & UI) experience.
- Proficiency in UX/UI tools (Figma, Sketch, etc.) and effective prototyping skills (Figma, Protopie, Principle or equivalent).
- A portfolio showing high‑quality, thoughtful UX and UI work.
- Ability to translate user research, testing, and data insights into design directives.
- Skill in communicating compelling arguments about design proposals.
Nice to have:
- Experience with service‑design methodologies, mapping end‑to‑end journeys across channels and touchpoints.
- Proven ability to solve complex interaction design challenges and excellent visual design skills.
- Understanding of e‑commerce and marketplace dynamics, including platform‑to‑user, user‑to‑user, and user‑to‑platform interactions.
Benefits
- Health & mental wellbeing: PMI, cash plan, Bupa healthcare access, subsidised counselling and coaching, Employee Assistance Programme.
- Work‑life balance: 25 days annual leave (up to 5 days carry‑over), 1 company‑wide day off per quarter, up to 2 days additional paid leave per year for volunteering.
- Fully paid 4‑week sabbatical after 5 years of consecutive service.
- Flexible working: hybrid model with flex, office‑based, and remote options; role‑dependent and possibility to work abroad for 4 weeks per year in UK tax treaty countries.
- Family life: 18 weeks paid parental leave, IVF leave, shared parental leave, and paid emergency parent/carer leave.
- Learning & growth: budgets for conferences, learning subscriptions, mentorship programmes.
- Financial: pension matching up to 6% of qualifying earnings, life insurance (3× salary), and other perks.
We’re proud to be an equal‑opportunity employer and provide employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We continuously evolve our recruitment processes to ensure fairness and are open to accommodating any needs you might have.
Senior Product Designer employer: Depop Limited
At Depop, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration within our Customer Experience team. With a strong focus on employee well-being, we provide comprehensive health benefits, generous leave policies, and opportunities for professional growth through mentorship and learning budgets. Our flexible working arrangements and commitment to inclusivity make Depop a truly rewarding place to build your career as a Senior Product Designer.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Depop Limited for a Senior Product Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Depop Limited before they go live!
We think you need these skills to ace Senior Product Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Product Designer at Depop Limited, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Depop Limited does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Depop Limited. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Depop Limited.
How to prepare for a job interview at Depop Limited
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Depop Limited, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Depop Limited might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Depop Limited!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Depop Limited is looking for.
