Marketing Operations Lead in London

We are looking for a Marketing Operations Lead to join our Internal Operations team on a 12‑month fixed‑term contract, owning how Marketing operates at scale. You will be responsible for optimising Marketing’s operating model – translating strategy into clear, executable plans, ensuring delivery is coordinated and predictable, and building the systems that enable teams to work efficiently and effectively. Your focus will be on improving marketing effectiveness through structured planning, strong execution rigor, and scalable operational systems. You will partner closely with the Senior Marketing Leadership Team and Strategy & Insights leads to ensure Marketing delivers impact with clarity, speed, and reduced friction.

Responsibilities

• Operating Model & Planning
  • Guide Marketing through quarterly and annual planning, ensuring clear objectives, priorities, and alignment.
  • Translate strategy into structured, executable, feasible plans with clear ownership, sequencing, and decision points.
  • Establish and evolve effective ways of working and operating rhythms across our geographically dispersed marketing functions.
  • Continuously improve the operating model to increase focus, speed, and predictability.
  • Introduce lightweight planning structures that support experimentation without slowing teams down.
  • Partner with Strategy and Insights leads to ground marketing plans in clear performance frameworks, enabling consistent evaluation and iteration.
• Marketing Delivery & Execution
  • Act as the “glue” across marketing channels and teams, ensuring delivery of a unified marketing plan.
  • Ensure execution is supported by clear, scalable workflows internally and with our parent company.
  • Drive alignment and ensure clear prioritisation and trade‑offs to create significant impact.
  • Streamline or automate repeatable operational tasks to improve speed and efficiency.
  • Lead XFN programmes, collaborating to track timelines, mitigate risks, and build clear lines of communication.
  • Craft and share high‑quality communications that succinctly deliver key messages to broad audiences.
• Operational Systems, Tooling & Improvement
  • Iteratively improve lean operational processes, tools, and guardrails.
  • Partner with Insights to ensure performance data, dashboards, and measurement frameworks are accessible and actionable.
  • Identify, implement, and optimise scalable opportunities in lifecycle operations, information and lead management, tracking and attribution.
  • Embed AI and automation into marketing operations workflows to increase speed, quality, and scalability.
  • Coach and support teams to adopt better operational practices and continuously improve execution.

Requirements

• Considerable marketing operational experience, with a proven track record in leading large initiatives, ensuring alignment and resolving dependencies swiftly and amicably.
• Excellent stakeholder management, influencing and relationship‑building skills, ensuring visibility and collaboration across marketing teams and cross‑functional boundaries.
• Exceptional communication skills, tailoring the message to suit audiences at every level, using empathy and active listening.
• Hands‑on experience with marketing operations tooling and workflows (e.g. CRM systems, campaign management, lifecycle or growth operations).
• Strong command skills, unafraid to take challenging stances with senior stakeholders, driving accountability.
• User‑ and business‑value‑driven, with hands‑on experience scoping, kicking off and delivering campaigns.
• Ability to work in ambiguity, identifying, surfacing, and resolving risks and uncertainty without a pre‑defined playbook.
• Highly organised, proactive, and able to use understanding of marketing teams to problem‑solve and optimise systems and processes.
• Approachable with advanced facilitation, coaching and mediation skills, creating space for strategic and timely decision‑making.
• Growth mindset, actively seeking and giving feedback, sharing learnings with peers.
• Innovative thinker, spotting opportunities and synergies.

Nice to have

• Experience partnering with technical and product teams to ensure a seamless user experience across all touchpoints.
• Experience working as a consultant, or in a fast‑paced, product‑scale‑up environment.
• Experience introducing automation or AI into operational workflows to improve efficiency or quality.

Additional Information

• Health + Mental Wellbeing – PMI and cash plan healthcare access with Bupa, subsidised counselling and coaching, cycle to work scheme with options from Evans or the Green Commute Initiative, employee assistance programme, mental health first aiders.
• Work/Life Balance – 25 days annual leave with option to carry over up to 5 days, 1 company‑wide day off per quarter, flexible working (hybrid, office, remote).
• Family Life – 18 weeks of paid parental leave for full‑time regular employees, IVF leave, shared parental leave, paid emergency parent/carer leave.
• Learn + Grow – development discussions, continuous learning, upskilling workshops.
• Future – life insurance (3x salary), pension matching up to 6% with Aviva. All offices are dog‑friendly; ability to work abroad for 4 weeks per year in UK tax treaty countries.

We’re proud to be an equal‑opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.