At a Glance
- Tasks: Provide 2nd Line Technical support and solve customer issues.
- Company: Join a dynamic DevOps consultancy focused on digital transformation.
- Benefits: Negotiable salary, hybrid work, and a supportive team culture.
- Other info: Embrace challenges and enjoy continuous learning in a collaborative environment.
- Why this job: Make an extraordinary impact while growing your tech skills.
- Qualifications: Experience in technical support and knowledge of Office365 and Azure.
The predicted salary is between 28800 - 43200 £ per year.
Location: Chichester
Type of work: Full-time
Salary: negotiable
As a DevOps consultancy based in the UK, we specialise in empowering organisations on their digital transformation journey. With a team of highly skilled professionals boasting over 50+ years of collective technical and commercial experience, we at Deployflow are committed to delivering exceptional technology solutions that drive business growth and success.
Naturally, we always go an extra mile for our clients, but we are dedicated to our team members even more. Our strength is in the power of unity, and just as our motto says: “Together we make an extraordinary impact.”
So, here’s the thing... We are looking for a motivated and experienced Second Line Support Engineer to join our team. Your degree isn’t our priority, but your personality, attitude, and determination are.
Furthermore, if you can easily acclimate to new environments, actively engage in brainstorming ideas, never stop before a challenge, learn from your failures, and if this role aligns with your passions and you can prove you’re great at it, our doors are fully open to you.
Your Day-to-day Responsibilities Include
- Providing 2nd Line Technical support and assistance to our internal and external customer
- Investigating and reproducing reported problems
- Updating tickets with progress
- Directly liaising with customers to gain a clearer understanding of problems
- Liaising with colleagues in other teams where necessary
- Preparing release notes for system releases
- Conducting ad-hoc site visits to customers when required
- Communicating progress to customers
- Ad hoc training on products
Requirements
- Office365 administration knowledge
- Windows server administration
- End-user support
- MS InTune knowledge
- Azure knowledge
- Proven work experience as a technical support engineer.
- setting up configuring/enrolling
- Mobile device enrolment
Behaviors We Encourage
- You are confident when speaking with customers
- Able to establish a good rapport with a range of business and technical colleagues
- Able to work independently or as part of a team, depending on the nature of the task at hand
- Demonstrate a commitment to continuous improvement and self-development
- Good customer-facing skills
- Good problem-solving/investigative skills
- Organized and methodical approach to work, with the ability to progress issues to resolution
- Demonstrate adherence to the following processes
#J-18808-Ljbffr
Second Line Support Engineer in Bracknell employer: Deployflow
At Deployflow, we pride ourselves on being an exceptional employer that values the growth and well-being of our team members. Located in the vibrant surrounding areas of London, we offer a hybrid work environment that fosters collaboration and innovation, alongside competitive salaries and opportunities for professional development. Our supportive work culture encourages continuous learning and teamwork, ensuring that every employee can make a meaningful impact while enjoying a fulfilling career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Support Engineer in Bracknell
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Deployflow values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Deployflow might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Deployflow!
✨Direct Apply to Deployflow
Let's not forget to apply directly through the Deployflow website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Second Line Support Engineer in Bracknell
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Deployflow.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Deployflow. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Deployflow
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
